My two-day stay at TownePlace Suites in Framingham, MA, was well below the standards I have come to expect from Marriott.Although the hotel appeared fairly new, walking down the hallway toward my room gave me the impression of poor construction. Inside the room, the bathroom ceiling paint was peeling, with pieces on the floor. The floor on the window side of the bed had not been cleaned. There was also no bottled water—a small detail, but meaningful to me.When I arrived, other guests were asking to move to different rooms because of various service issues. The hotel was sold out, yet only one elevator was working, creating constant lines on the ground floor during busy periods and long waits when leaving the room.The most frustrating issue was housekeeping and the front desk’s response. After noticing a note about requesting housekeeping, I messaged the front desk on Saturday at 3:16 p.m. to ask that my room be cleaned. At 3:38 p.m., I received the response: “I will make sure your room is listed to be cleaned.”When no one came, I followed up at 5:23 p.m. At 5:32 p.m., I was told the housekeeping staff was busy but would get to my room when they could. I left for dinner and returned around 7 p.m. to find the room still untouched. There were no clean towels, and the previous day’s trash remained.I sent another message and went to the front desk. The employee there denied sending the earlier messages, but then later said he was not the only person responding. He then told me rooms were cleaned only every two days. If that was the policy, why had I twice been assured that my room would be cleaned?Between the cleanliness problems, peeling paint, elevator delays, and poor communication, this was a deeply disappointing stay. I do not recommend this hotel. It did not meet the Marriott standards I expected.

Finding a hotel that is central to many customers is key.The hotel is well located near a major highway. Check in was very easy. The atmosphere is very interesting because on the other side of this hotel is the Renaissance. Both hotels are connected via a main floor hallway. This attachment allows for an improvement customer experience including dining options. My room was adequate.The parking was very ample. Customer service was wonderful. They were very helpful given some airline flight issues.Good stay.

Great hotel nice and quiet and clean. Room is comfortable and modern. Bathroom is nice and I loved the shower had great water pressure. Staff were professional and easy to talk to. Very functional except it needs a chair to work if your on business and need to work out of your room. Overall love this place

This place is newly renovated. Enjoyed the kitchenette and spacious suite. The 24 hour gym fully loaded and the daily breakfast is really good. But the highlight was one of the Managers on duty, Neveen. Whatever issue we had, from housekeeping to room adjustments, she handled it well and quickly. She made everything smooth for us. We will come back.

We needed a place for one night in this area of the Boston burbs. We have generally avoided this brand within the Marriott family after poor experiences but decided to give this one a shot since it was a newer hotel and in a different format than the traditional town house units of Towne Place Suites. This location is very tricky to get to since it is on a road that is basically a 60mph street with no turn/exit lanes. If coming from the west good luck accessing the place. Also leaving the parking lot onto this highway is a danger especially with Boston drivers!At check-in the one clerk was totally consumed with a customer dealing with some non-check -in issue. Finally after waiting 10 minutes she decided to divert her attention and check me in. When I asked about a room upgrade as an elite member she mumbled something about them being booked up but it was clear from the parking lot that this place was pretty empty. This was the fourth Marriott property we stayed at on this trip and the least friendly front desk.The room was fine especially since it is a newer property though we did report an issue with the shower door automatically opening while showering causing a mini flood. Also the bathroom was tiny.The free breakfast was by far the skimpiest we have encountered at any Marriott property that provides a breakfast. It was surprising how limited the choices were. Also this breakfsst was shared with the Fairfield Inn which is in the same building (the Sheraton also in the same building does not offer free breakfast but I am not sure what stops there guests from eating here.)Overall a pretty mediocre experience.