Maybe a 2 star hotel at best. You may or may not get room service. You don't get a microwave. You don't get a refrigerator because it's a cooler. So don't expect to have a cold drink. One wash cloth because.....screw you I guess. The lore of being in a room with a video game vibe wears off really fast once you realize what you just wasted your money on. They even recommend you park next door using the Indeed Tower parking garage knowing that you will end up paying a rediculous rate instead of recommending you use a app like Spot Hero; which I'm sure is on purpose.The only good thing about this hotel is the location. Which isn't saying much seeing that there are better options around for cheaper rates.

I genuinely cannot recommend citizenM Austin, and this has been one of the worst hotel experiences I’ve had in years.There are plenty of things I dislike about the hotel that could simply be chalked up to the citizenM concept. Check-in is almost entirely self-service, with virtually no human hospitality experience. Despite this being a Marriott property, there has been absolutely zero recognition of Marriott status. And the rooms are astonishingly small, smaller than some capsule-style hotel rooms I’ve stayed in in Europe.Fine. Those things may be matters of preference.What is NOT a matter of preference is having a hotel room in Austin, Texas, in August where the air conditioning cannot cool the room below approximately 80 degrees.When I checked in, I immediately raised the issue because the room was extremely warm. I was told this was a hotel-wide AC problem that was actively being repaired. Their solution in the meantime was to hand me a portable fan.Two days later, the story changed. I was told there is no repair coming and that this is essentially as good as the air conditioning gets.It is currently around 98 degrees outside in Austin. I am paying for a Marriott-affiliated hotel room that I cannot cool below 80 degrees, and the hotel's response is essentially: here's a fan.If citizenM knows its HVAC system cannot adequately cool guest rooms during a Texas summer, it should not be selling those rooms without prominently disclosing that fact before guests book. Telling a guest at check-in that there is a temporary problem being repaired, only to admit two days later that there is no repair and this is simply how the system performs, is particularly unacceptable.I travel constantly and am pretty tolerant of hotel quirks. A tiny room, automated check-in, and a lack of status recognition would have resulted in a mediocre review. A hotel knowingly putting guests into 80-degree rooms during a 98-degree Texas summer, with no meaningful solution, makes this a hotel I would actively tell people to avoid.There are far too many good hotels in Austin to put up with this.

We flew from Pittsburgh to Austin TX for our 19 year anniversary on July 6th. After we checked in we were told the pool was closed. This was disappointing because we caught a super early flight so day one we could just chill at the rooftop pool and bar. We never received an email or anything saying the pool was closed. We immediately checked out and booked a hotel down the street.! We asked for our points back that we used to booked, she said she couldn’t give them back. We contacted Marriott via email (no response) and (3) phone calls. We called again last night and were told citizen keeps denying giving points back! We did not even go to our room! We literally only made it to the check in desk. This is not good customer service - especially for a titanium elite member. This was my first ever terrible experience with Marriott and we travel a lot for work and fun. Finally last night after another phone call we were given our points back. Very disappointing.

You know how you see a hotel all over Instagram and TikTok and think, Why not? Let's try it. That's exactly what led me to book a quick weekend road trip to CitizenM Austin Downtown with my two travel buddies—a 10-year-old and a 7-year-old.From the moment we walked up to the corner of the hotel, we knew we had arrived somewhere different. CitizenM has so much personality. As soon as you step inside, you're greeted with vibrant colors, bold artwork, unique décor, and creative spaces that instantly make the hotel feel fun, modern, and full of life.One thing that stands out immediately is how tech-forward everything is. While there are staff members available to help, check-in is primarily self-service through kiosks. If you're comfortable with technology, it's a quick and easy experience. If you're not, it might take a few extra minutes, but there are always team members nearby to assist.Before we even made it upstairs, I was already impressed by the lobby and bar. The atmosphere is stylish, colorful, and welcoming. Everywhere you look, there's interesting artwork, playful décor—including the signature rabbit sculptures—and spaces that encourage you to sit, relax, and enjoy the vibe. The hotel proudly embraces inclusivity and is LGBTQ+ friendly, creating an environment that simply feels welcoming and happy.The rooms are definitely compact, but they're thoughtfully designed. Every room features a large king-size bed, and surprisingly, all three of us slept comfortably without feeling crowded. Honestly, I barely noticed I had two kids sharing the bed with me—it was that spacious and comfortable. The fluffy comforter made it even better.The only downside was the limited storage space. There is a small closet near the entrance, but if you're traveling with several suitcases, you'll probably feel a little cramped. I think this hotel is best suited for solo travelers, couples, or friends sharing a room rather than larger families.Technology continues inside the room as well. An iPad controls almost everything—the television, lighting, curtains, and even the mood lighting in the shower. You can literally shower surrounded by pink, blue, purple, or other colorful lighting depending on your mood. It's a fun touch that adds to the overall experience.Our room was listed as a garden view, but being on the 10th floor meant we mostly enjoyed Austin's downtown skyline. You had to look down to actually spot the garden, but honestly, the city views were beautiful.The rooftop pool was one of my favorite parts of the stay. It offers incredible views of downtown Austin and has plenty of seating, a bar, and food service. It's the perfect place to relax without ever leaving the hotel.Speaking of food...I tried the Espresso Martini. As much as I love both coffee and martinis, this one just wasn't for me. However, judging by everyone else at the bar, it was definitely a crowd favorite.The pizza was gooey, flavorful and satisfying. The fries had a nice Parmesan taste, but I would have preferred them much crispier.For dinner, I ordered:Pepperoni Pizza: 8.5/10Parmesan Fries: 5/10Customer service was excellent throughout our stay. The only issue we encountered was that our room didn't have any face towels. A quick phone call to the front desk solved the problem, and fresh towels arrived promptly.The hotel also features a fitness center for guests who want to squeeze in a workout during their stay.One of CitizenM's biggest advantages is its location. It's right in the heart of downtown Austin, making it easy to walk to restaurants, nightlife, and attractions. We even found a great steakhouse directly across the street.CitizenM Austin Downtown offers incredible value and easy on the pockets. It's stylish, clean, fun, and packed with personality. Whether you're looking for a quick staycation, a girls' trip, a couples' getaway, or a solo adventure, this hotel delivers a memorable experience without breaking the bank.Would I stay here again?Absolutely! If you're looking for a fun, Instagram-worthy hotel in downtown Austin that's affordable, comfortable, and full of character, CitizenM is definitely worth checking out.

Do not stay here. The AC went out in the building and they did not inform anyone. When I tried to cancel my reservation and get a refund, the front desk person said that they can do that no problem and processed it but when I tried to follow up because I never got my money they had no record of the cancellation. I tried to call the hotel but they have an AI that is not helpful and there is no way to get connected with the front desk. Marriott said if they don't have a written notice of cancellation from the hotel they can't do anything.