This was the worst hotel experience I’ve ever had, and I strongly recommend choosing a different property. This hotel has serious security failures that puts guests at risk. Management acknowledged their electronic key system is unreliable, and law enforcement confirmed there is no functioning way for the hotel to review access logs to determine who enters the guest rooms. That means there is effectively no way to know who can walk into your room when you’re not there or even while you’re asleep. This information came directly from hotel management during a police investigation. Despite knowing this, leadership has taken no visible steps to correct the issue.During our stay, roughly $1,500 in personal belongings were stolen from our room. The door was supposedly locked, and a Do Not Disturb sign was displayed. A police report was filed with Hickory PD, yet the hotel provided no meaningful assistance in determining how the theft occurred. Instead of cooperating fully, management distanced themselves from the situation.Jackie Leufkens (general manager) demonstrated an extreme lack of professionalism throughout the process. She avoided e-mails, failed to provide updates, and relied on other staff members to act as intermediaries. Basic questions were never answered. What’s especially troubling is that this hotel continues to operate while aware of the security deficiencies. Guests are trusting that their rooms are private and secure, yet the hotel cannot confirm who enters them and offers no accountability. Rather than taking responsibility, management dismissed the situation and stated their insurance would not cover the loss. This incident occurred during our Thanksgiving trip and completely overshadowed what should have been a relaxing stay. The lack of transparency, urgency, and concern for guest safety was shocking. There are multiple safer hotels nearby that take security seriously. I would urge anyone considering this property to look elsewhere!

Wanting to check out hotels on the north side of Charlotte while avoiding Friday evening traffic so I stayed here in room #2035. Check-in at the Front Desk went smoothly with personable and helpful staff. Room was clean and ready for occupancy. Most of the usual basic amenities in it but nothing special. Enjoyed a quiet overnight stay. Check-out in the morning was easy and staff helpful with answers to my questions about the local area. There wasn't any typical hotel breakfast buffet offered but there was a restaurant next to the lobby where guests could buy a meal. Didn't eat there but the menu looked fairly decent. Would return again if back in Charlotte.

The hotel has a unique feel. Could tell it was from the 80s with the design. However I feel like 0 effort or funds have been put into the upkeep of this hotel since the initial renovations in 2008

Bed bugs… checked in last night. Not even in the room 5 minutes, and my son had something crawling on him. I caught it in a tissue and brought it to the front desk to show the attendant. The attendant moved us to another room. The room only had one bed. They finally got us in a clean room. I called IHG guidance on what to do so not to bring bed bugs home, if they could put me in touch with their pest control company they use. IHG said someone would contact me the next day (today). I called back around check out time and again around 6 pm. I finally had to come home. My family’s luggage is still in the car, because we’re scared to bring it in. The police told me to contact the health department and an attorney. Nobody from the Crown plaza or IHG has reached out to us. My wife is a nervous wreck over it. Went to go to breakfast at 10:40 that ends at 11:00 am, the lady was rude telling us “we already started putting stuff away early” and got an attitude when we pointed out that Breakfast ends at 11:00. She got a bigger attitude. My wife got upset and walked away. I immediately reported it to IHG at 10:50 am. Still haven’t heard anything from them. I guess I’ll hire a pest control specialist to help me and let my attorney handle it. 03/29/2025 7:49 pm

This place is VERY dated. However, the price is great, the wifi works perfectly, the parking is good, the staff was incredibly attentive, and the given the age of the property the room was really clean. While I didn't use it .. they have a very impressive room service menu and the bar looked very inviting. I will stay here again.