I booked Benz Taxi to take me from Gatlinburg to Knoxville airport. Unfortunately, due to the government shutdown I had two flight cancellations and ended driving home with a co-worker instead of flying. I reached out to Benz about the situation 30 hours before my scheduled pick-up time and they refused a refund. 30-hours before and during a national transportation crisis, and they could not find the good grace or business sense to provide the refund. It would have cost them nothing. It added to the stress of an already very stressful travel week. I contacted them repeatedly to do the right thing and they refused. So my only option is to leave this very poor review. I don't think I have ever left a bad review on any business so I don't do this lightly. Terrible management and crappy ethics. Steer clear.

Group of 18 We booked airport shuttle to and from. Nice vehicles and clean. They tracked our flight and were there on time. Highly recommend this local business.