Great experience now that Hertz have a full time employee. She was professional, knowledgeable and friendly. Best experience ever.

This place is a joke. No one even works here. It's an empty hertz office. So if you try to pick up or drop off a car good luck! No one will be here. Doesn't answer phone calls or texts. What a joke.

The only lady who works there, Crystal, is so unprofessional and rude and acts like she owns the world. When I booked a gas car and came in she told me well we don't have a gas car and you are...

Hertz has lost my business going forward. Pathetic display of customer service and difficult to deal with at every turn. Hertz rosemead told us that they would have pickup and drop off services...

I should have chosen El Monte as a drop off location. I may have had better luck. When i dropped off my vehicle, the Hertz rep wasn't in office so i was prompted to just drop off keys on the desk....