
Phone: (209) 219-6281
Cross Streets: Near the intersection of Spear St and Howard St
201 Spear Street Suite 1100 San Francisco, CA 94105 ·2343.53 mi
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Reviews
tripadvisorI don't recommend it to anyone. I'll briefly describe my experience with AirHub.I bought an eSIM 300GB Europe.The transaction and activation went smoothly. Initial tests revealed problems with the transfer speed. The service is activated with a 3 Mbps upload/download speed limit... so we can forget about a fast connection right away.The situation worsened after a week. Regardless of the country or network connected, the speed limit was changed to 1 Mbps upload/download. After another two days, even 1 Mbps was no longer achievable. 0.5-0.6 Mbps isn't even enough for browsing the web.Customer service and technical support are limited to instructions for manually selecting the operator and APN settings. The same instructions are repeated several times (and are otherwise difficult to read).so if you are looking for a large data package and a stable connection, stay away from airhub.
MoreI bought Airhub eSIM based on online eSIM article reviews. However, the Airhub eSIM never worked for me in Canada. I downloaded their App and was able to use a chat to get help. However, the help I got never got the eSIM working after 4 days.Eventually, Airhub acknowledged that it was the carrier’s fault. I asked for a full refund and they started negotiating for a 20% refund only. I didn’t understand why it was not a full refund. We went back and forth a few times and eventually they agreed to give me a full refund. However, I wished I didn’t have to waste time negotiating on the refund.
More1st sim worked fine - 2nd top up was not good, topped up a 3rd time and it was absolutely shocking.. unlimited data sim? 20 minutes to load a simple website! Save your money, go elsewhere! Sham of a setup!
MoreDO NOT trust these people!Their eSIMs don’t work as advertised and they refuse point blank to honour their “100%, no questions asked, if your eSIM doesn’t perform as expected” guarantee. I needed a ‘global’ eSIM and Airhub appeared to offer the best deal. I installed the eSIM and it worked for 2 days in New York. I then flew to Puerto Rico on a ‘domestic’ flight vacation.The eSIM failed to work. I requested assistance. No one bothered to reply for the duration of my stay so I was forced to buy from another supplier. When I returned to the US it still didn’t work.On returning home to the UK I requested a refund under the 100% guarantee offer. It was a simple case - the ‘global’ eSIM did not work ‘globally’. It didn’t even work in a US territory.Despite the fact that their guarantee page says they will not ever rely on small print, the first response I received was that if I were to look at the small print, I’d see that Airhub do not consider Puerto Rico to be part of the known world so my sim wouldn’t work in this strange alien off-world environment. . .However, I said that this was immaterial - they offer a 100% “no hassle” guarantee. Their reply was that this is in no way any kind of actual guarantee and that because I didn’t read the small print they refused to offer a refund.I sent the link to the guarantee page and screenshots of the exact wording - they basically just reply that they don’t care what they say on their site and that once you’ve paid that’s the end of the story.No interest in providing customer service, not caring that their global offering isn’t global, no guarantee offered = we’ve got your money so you can take a hike.Please, please, please, do not be suckered in by the supposedly cheap prices this atrocious company appears to offer.Their products don’t work and they won’t refund you a penny. . .
MoreI am trying to help anyone possible from making the same mistake I did and trust AirhubApp. They are not an honest company and their service is terrible. Please choose another organization to get an Esims. One day I was told I would be able to extend my service with the same number and the next day I was told I could not do it. I was told an agent would respond to me within the hour and two hours later I had to reach out to them. Please use someone different than this company. No one should be treated as insignificant.
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