Was staying for work, was looking to stay long-term 30 plus days. Booked online got a very reasonable price for one week. Upon arrival to check in notified them that I had a service animal. And was told that I would have to make a new reservation because I had a service animal which confused me was told that I wasn't allowed to stay in the room that I reserved because it was not pet friendly. I asked to simply be changed to a different room but of course they hadn't unavailable that were pet friendly. I informed them that it was against mine rights to limit me and my animal from any particular room and that they would also be violating my right if they did not accommodate me since I did have a reservation prior and it was paid for. They said they were aware but did not care I did contact their corporate customer complaint line who was great she also contacted the property manager to let them know that they were violating my rights and still nothing. In the end the customer care representative that assisted me found me another place not too far away that would accommodate me but it cost me $100 more per week. I was compensated for my troubles any amount of the one night stay. I was looking forward to staying at this location it seemed very clean and well kept from the outside and it was only able to see the lobby on the inside but it also seems very maintaining world kept. Didn't seem to have a lot of loitering outside of the building like some Extended Stay / long-term stay places tend to have.

Great staff. Quiet and comfortable room. Reasonably priced. I would recommend this hotel to anyone. Nice and accessible location.

Best affordable stay! The full kitchen with all appliances was nice. Clean and spacious room. Has a guest laundry service room available 24 hours. The location was near restaurants and shopping centers within walking distance. A quiet place to rest after a long day. I definitely recommend this hotel!

While traveling for work I stopped in the Sway Restaurant had a great visit Kari. Who was backed up by Laura and Pam. These three ladies took us on a bourbon adventure of local bourbons. Not kidding when I say they know their stuff. We went from good to better and even tried something that might have been close to shoe cleaner. They warned us before trying the bad. Great experience.

We just returned home after a long weekend in Louisville over the last weekend in March/ first weekend in April. We had stayed here in the past and I thought it was kind of run down and had thought based on reviews that this location had been updated. That was not our opinion in this case. We came down with five people and booked two full-size beds with pull out sofa suites. Upon entry everything looked clean enough although outdated, the bathroom had hair and dust all over it. The sink and showers had such a slow drain that there was standing water for a few minutes. Every time someone finished showering or washing their hands. Upon a weekend. The first morning we had found two bed bugs on the pillow, we could not find any other evidence of bugs and they did have the mattress protectors to prevent it. However, we still saw the live bugs. We did go to a near department store and purchase an aerosol spray for the rest of our stay. Although we did not see anything else for the rest of our stay, it was still a concern. Hotel staff was nice enough and decent, but unless you're really on a budget I would advise staying somewhere else. I should also add that the parking lot is extremely tight and it is generally extremely full, half of the parking lot was blocked off through most of our stay for construction and we ended up parking on the grass as there isn't anywhere else near to park. Unless we see some major renovations and updates before next year, we are definitely not staying in this facility again.