









Three story Motor Inn with an English Tudor styled exterior and modern guest accommodations.
Website: sonesta.com
Phone: (515) 278-8858
Open now
- Sat Open 24 Hours
4755 Merle Hay Rd Des Moines, IA 50322 ·797.27 mi
Is this your business? Verify your listing
Amenities
- Hot tub
- Spa
- Wifi
- Smoke-free
- Family friendly
- Parking
- Accessible
Reviews
tripadvisorThe rooms were good for snacks kinda high 3.00 for chips and pop bkfst was not good milk was bad butter hard as a rock elevator was good might go back
MoreDisappointed in the quality of the room. Outlet by the sink didn’t work. Lamp outlet on the desk didn’t work. Pillows were bad. Nonexistent breakfast. For the price it was fine but def could use some updates.
MoreRooms were clean and the location was very convenient. Staff was helpful!
MoreThis is by far one of the worst hotels i’ve ever had the misfortune to stay in. My family booked the party room for a family reunion from 8-12pm. Management promptly shut the party down at 10 and wanted us out of the room by 11. Ridiculous. How are you going to book a party room from 8 to midnight and not expect a party? Besides the horrible treatment regarding the party room the rooms themselves were DISGUSTING. Our room smelled like cigarettes so badly we slept with the window open. The floors were filthy, side table drawers were most definitely used as an ashtray. Cigarette burns on the bedspread and curtains. The TV, walk hangings, and dresser were splattered with gross sticky substance. Staff was unwelcoming and unhelpful. DO NOT STAY HERE for the health ofyou and your family. You would probably be better off sleeping in your car or literally anywhere else.
MoreUnsanitary, dirty, seedy, and disgusting. Management turns a blind eye to some of the patrons that LIVE at the Motel. Loud parties, music, slamming doors, homeless people staying and entering the building, scavenging cigarettes, rides and whatever in the parking lot. Was propositioned a couple of times for prostitution and attacked verbally by some woman who was staying at the motel while entering the building to get to the room. Loitering in the parking lot is a big issue—-along with the trash , cigarette butts , clothes, boxes, and and whatever else. The hallways smelled of cigarette smoke and marijuana—and food. They spray a pungent smell to cover the smell and that only masks it. The rooms are updated but filthy . The lamps are stained , for a place that was just renovated recently—the pictures are deceiving and that’s an understatement. The air conditioning had mold spores and the refrigerator had black mold. Black mold is deadly and you certainly shouldn’t be breathing or eating it. Don’t stay here , if you value your health and safety. I’m seriously thinking about notifying the authorities and public health inspector!
More