Joseph was great! He helped in a very professional way and moved quickly to help everyone. Wonderful smooth experience! How they stayed open past the closing hours was super appreciated

Beware of Hidden Fees and Unexpected Charges – Very Disappointing ExperienceI recently rented a vehicle from ACE Rent A Car at the Tampa International Airport location, and the entire experience was extremely disappointing.When I arrived to pick up my vehicle, the process felt rushed. The representative did not clearly explain the additional fees or take the time to walk me through the rental agreement. I was under the impression that I would be paying the amount I had originally agreed to when making my reservation.Unfortunately, I later discovered several additional charges that were never properly explained or clearly disclosed to me at the time of pickup. Had I been made aware of these charges beforehand, I would have reconsidered my decision to rent from ACE.As a customer, I expect transparency, honesty, and a clear explanation of what I am agreeing to pay. Instead, I felt rushed through the process and blindsided by unexpected expenses.What makes this situation even more frustrating is that travelers often have limited time and rely on rental companies to be upfront about their pricing rather than taking advantage of a rushed pickup process.My advice to anyone considering ACE Rent A Car: Be extremely cautious. Review every line of your rental agreement, question every additional charge, and don’t assume the price you originally booked is what you will actually pay.Based on my experience, I would not recommend ACE Rent A Car and will not be using their services again. What initially appeared to be an affordable rental ended up being a frustrating and costly experience.

BEWARE! Believe the other reviews, they're true. The counter agent charged me for added coverage after I said NO. I told him twice that I have my own insurance, and he still charged my card an extra $550+ (the car itself was only $200 which I had already paid for on Expedia). I realized the charge the next day, so I called corporate and was given the runaround. They only gave me a partial refund, so I now need to file a chargeback for the rest. I found out the agents get credit for their upsells so make sure you're checking your receipt BEFORE you leave because they're stealing from customers & will not make it right!

An hour wait, one attendant working, 3 people in line.

Joseph did a amazing job. super professional and got me in and out fast.