Unreliable and unprofessional. They don’t seem to understand the transportation business. I’ve been cancelled more than once on the night before my morning flight. The driver just didn’t show up twice even though I had a confirmed reservation. I gave them the benefit of the doubt because they were a new business but they are just getting worse and worse. Their staff do apologize however the owners of this company should be held responsible. I will never give them any more business. And it’s a shame, I’m a frequent commuter from SFO to Napa and was so happy when they started up but it’s just been more and more frustrating and ridiculous. Their service has just deteriorated and has become completely unreliable.

Pickup to SFO was an hour late. I kept calling for update and being toldjust give him 10 more minutes.... Despite confirming my pick up location in Yountville multiple times, when the driver called to say he Arrived, he was at a different location 4 minutes away and then finally came over. He seemed flustered. He then played loud music on his phone on the drive. Would not use again..

I cannot stress enough how terrible this service is. I booked weeks in advance and even confirmed with my hotel to ensure it was legitimate, but it turned out to be a complete scam. I scheduled a pick-up for 8:15 PM to SFO, and they never showed up—no email, no communication, nothing! Left stranded at the airport. When I called for assistance, they claimed they wouldn't come due to issues on the road, but offered absolutely no alternative or support. I called at least 10 times and they just would not even help. I had to even push to have my money back. This is beyond unacceptable. Do yourself a favor and steer clear of this company; it’s a total scam!

An hour late for pickup at the airport, the driver seemed confused, and didn't seem to know where he was going. He spent a lot of time fiddling with papers in his bag on the passenger seat while driving. He kept getting calls, apparently from the car company, which was very disconcerting when he was driving. He had loud jazz music on the radio, to which he was doing jazz hands while driving. He said that helped him relax, so I didn't want to complain. It was a pretty unsettling experience, and I would never use them again

Worse service ever. I called to confirm at around 7 pm from SFO and the dispatcher said they’d inform the driver. The shuttle was scheduled for 8:15 pm. I called to check on the status a little before 8:30 and was told there would be a two hour and thirty minute delay. The could have texted or emailed.