This hotel has the worst customer service I have ever had. After checking out, I was charged for missing towels that I never received during my stay. I contacted the hotel to explain the situation, but instead of investigating the matter thoroughly, I felt that my concerns were dismissed.The issue was not only the charge itself but also the lack of customer service and accountability in resolving it. Guests should not be held responsible for items they never received, and management should take the time to verify the facts before applying additional charges.

The room smelled of mold, and the elevators were horribly old and made a lot of noise. The front desk took our payment even though we had asked to see the room first. We went to the room and told them it smelled of mold; they showed us another room, but it had the same awful smell. Then we said we wanted to leave and asked for a refund, but they refused. A money-grubbing, disgusting-smelling hotel with two dogs in every guest’s room and poor cleaning standards. The water even runs muddy. When we woke up in the morning, the floor of the room was wet.

I would definitely advise against this property. I planned a trip to Houston from St. Louis with my friend, booking hotels in Lufkin, TX, this hotel in Houston, and Hot Springs, AR. Unfortunately, due to unavoidable circumstances, my friend lost his job and has to return to his home country, which ruined our entire trip. We ended up canceling all our plans, and while we received full refunds from all the hotels (even the non-refundable ones, thanks to this unexpected situation), this hotel was a different story. They never responded to our phone calls or emails and showed no understanding of our predicament. After checking reviews later, I discovered many complaints about excessive charges and a complete lack of refund options. This is truly a disappointing way to conduct business, and I would never recommend this place or the Choice Hotels brand to anyone.

We were pleasantly surprised with how nice this facility is. It was very clean and seemed new. The beds were very comfortable and the linens throughout were soft and nice. We have no complaints but it was a bit hard to find as you have to go through the shell parking lot to find it. We did not go to breakfast but they had a nice big area for it. We found the price to be great for this hotel.

This Hotel is a hidden gem! Its location is close to but set away from the hustle and bustle. The room was very inviting, fresh and super clean. It felt as though it was brand new. I chose it for the affordable price and accessibility and was pleasantly surprised when I walked in. I found a room that is equal to the higher priced hotels. The hotel is well managed with a helpful and caring staff. They prepare a wonderful breakfast buffet and the have a hard working cleaning staff. This is the place for you if you need a quiet home base while waiting for a flight or visiting local attractions.