Went for a nearby convention for 3 days with my parents. The best part of the hotel is the staff and that it's new. The nearby hotels are all old with old carpeting and facilities. This one is brand new. The staff: the general manager Christina and Jovani were shining pillars of kind help, Christina went above and beyond and Jovani followed her example, that's how important managers are. They are both gems. The gym is compact but new with all the basics you need including weights and kettlebells. The bad parts? (1) The terrible breakfast with the shady eggs. The only hot food protein item are eggs and sausages. I passed on the sausages but gladly took the eggs, only to find they smelled like ammonia and were extremely skechy. Even my dad who usually eats everything was like, are these grade a eggs? and he never ate them again. Pass on the breakfast. (2) make sure there isn't a kids soccer team staying in the hotel. There's a huge sports field 5 minutes away and so frequently soccer teams come and stay and as par for the course, the kids are running wild all over and taking over everything. The hotel also puts the pancake machine out of commission for fear the kids break it so everyone suffers. I would ask before booking if there's a kids sports team staying at the same time you are, and if so, I would pass.

I have been trying to resolve since July 18th. I booked a room for a one-night stay at Tru by Hilton for July 18th, however, we had a sudden death in the family on the 17th and the very next day, I called to cancel the reservation as we will not be able to make this reservation anymore. Because I didn't cancel on time and due to the rate that I booked, I was told by the front desk person I spoke with, didn't have any authority to modify my reservation and there was no manager on site that day. I was advised to call back on Monday and speak with Cynthia. I called back on Monday, 7/20 and I spoke with Cynthia and she said she needed to speak with a higher up and would call me back. She never called back. I had to keep calling throughout the week, either she was in a meeting or something else. She mentioned that she needed to speak to another manager, Jennifer. I just keep getting the runaround answer. Last time I spoke with Cynthia which was around the end of July, I was told that I would be given a 1 night credit and to wait 24-28 hours. I waited longer before I called back again, because when I logged in to my Hilton account, I was only given 1,474 points for my non-existent stay which I cancelled as soon as I knew I couldn't make it anymore. Then last week, I called on 8/3, 8/4, 8/7 and was told that there was no manager on site and that Cynthia was out sick. I called this morning and now being told that Cynthia is no longer with the company and there was no manager on site again. I just can't believe this is how Hilton treats its guests. I have had to deal with a death in our family and I can't get this issue resolved. I shouldn't have to call multiple times to get an answer and speak to a manager. We never stayed at this hotel and good thing we didn't if this is the type of treatment we would get.

Another great stay at the Tru Norco. Super clean, quiet, convenient to the highway. My last stay, Gloriel was the star. The moment I walked in the door, I recognized her right away. She was great, yet again.Nice workout center. Nice pool. Big parking lot. Just a great property. Check in was July 28.

Went here for a night with my young daughter to relax and play in the pool after a long weekend of camping. Hotel is new and very clean, however, the service was not great.I checked in about 7pm and while they have coffee/hot chocolate in the lobby, the hot water was Lukewarm and they only had 1 packet of hot chocolate so they were definitely not on top of keeping things refilled and fresh.At the pool there were only small towels, essentially washcloths. There were only 4 left and I used 3 of them to dry off an 8 yr old child so we wouldn't drip in the hotel. I received a text asking how everything was and I mentioned the towel issue at the pool but I was met with silence and never received a reply.The next morning we hit the pool again at 10am but my key wouldn't work. I went to the front desk and the man told me yeah it's been happening and just to have someone in there open the door. So I went back and kept knocking until a family was willing to come open the door for me. But again, no normal sized towels and they had run out of the small ones. So, no towels period. Another family brought their own beach towels from home. At breakfast they had run out of eggs and yogurt and myself and 2 other families notified them. The lady kept saying more eggs and yogurt were coming but after 40 minutes they were never replenished but they promptly closed the breakfast at 9am (weekday when breakfast was over). So, not great. But still, clean and new hotel.

Very clean and staff were attentive to my needs. I will stay here again when in the area. Safe parking and walking distance to good food.