I stayed at Holiday Park by LOWKL from May 1–4, 2025 (APT 3), and what I experienced was not just poor hospitality—it was a clear breakdown of basic standards, accountability, and guest care.Upon arrival, I encountered multiple serious issues:The toilet had visible brown stains that no reasonable person would consider “clean.”There were long strands of hair in the shower, which could not have come from anyone in my party (no females).The hot water supply was inconsistent, sometimes going cold mid-shower.The Wi-Fi was so slow it made even basic browsing frustrating.Overall, the unit lacked the cleanliness and preparation every guest deserves upon check-in.I documented these issues with timestamped photos and submitted them to Expedia, through whom I had booked. My request was simple and fair: a partial refund as a gesture of goodwill for the substandard conditions and the inconvenience it caused during a short leisure stay.Instead of owning their mistake, LOWKL responded by offering to send someone to the unit—during my stay—without any scheduled time. They expected me to remain in the room on my vacation to accommodate a fix for what should have never occurred in the first place. That’s not hospitality; that’s poor damage control.Worse still, LOWKL insisted the unit was in “excellent condition” based on their own internal photos taken before check-in. That response ignored the fact that I had already provided clear photographic evidence to Expedia showing otherwise. If those pre-arrival photos are their standard of “excellent,” then LOWKL's threshold for cleanliness is unacceptably low.Rather than accept responsibility, they doubled down—suggesting it was difficult to help me because I wasn’t available during the day. The irony? I was on vacation. I wasn’t about to interrupt my plans to wait around for a team to fix their oversight. They also assumed I was still in the unit when replying—demonstrating a lack of attention to detail in communication.LOWKL's responses lacked empathy, professionalism, and any true attempt at service recovery. It became clear that the priority was not resolving the guest’s concern but defending their process.Let me be absolutely clear: this review isn’t about pursuing a refund anymore. It’s about transparency and helping other travelers make informed choices.If you value cleanliness, professionalism, and responsive service when something goes wrong, I urge you not to stay with LOWKL. And if you're booking through Expedia or a third party, be warned—it may not make a difference. Even with documentation, accountability here was nonexistent.Hospitality is about more than just offering a space—it’s about the guest experience. LOWKL failed on all fronts.