My wife, son, and I had theater tickets last Saturday 4/4 and decided to take a Waymo. We won't do that again. Our dinner destination, Flora, was only 3 miles away, and the Waymo attempted to drop us off 3/4 of a mile from the restaurant in an obviously unsafe neighborhood. We contacted support -- located in the Philippines -- and were rerouted, and the support rep actually told us she would be INCREASING our fare because of a detour we never requested!! It's second attempt to drop us off was 1/2 mile from our destination, and it stopped at a location where it was unsafe to exit the car -- just a few feet off Allen Pkwy with cars speeding all around us, and it was blocking traffic where it stopped. Contacted support again and were rerouted again. In the meantime a downpour began. Its 3rd attempt to drop us off was 1/4 of a mile from our destination, so at this point we gave up and got out, but had to walk that distance in the pouring rain. We were also 1/2 hour late for our reservation after being trapped in that Waymo for 45 minutes. I understand that the future of ride hailing is in autonomous cars. I get it. But Waymo is nowhere near ready to provide this service -- it is too inaccurate, unreliable, and most importantly, unsafe. It will be a long time before we'll be trying Waymo again.

Initially, I was terrified to get into a Waymo. However, now it’s my favorite way to get around San Francisco! The rides are very smooth and the driving is very cautious which I appreciate. It also is a science fiction experience all by itself. We truly live in an age of miracles and wonders. It’s an experience unto itself. Also a great way to get around town.

We got a waymo in San Francisco from Fisherman’s Wharf to Ellis Street. Great first experience, picked us up and dropped us off exactly where we asked. It felt safe and it was a very smooth ride. It was probably about 5.45pm so it was rush hour. It took about 20 mins. It was very weird not having a driver but you should try it!

Waymo is a cool driverless experience that we will all be using soon.

It was terrible. The car got lost and went down a dead end road and then turned around, of course, at the end of the Dead End Road but still why would it do that?! Waste of time. And that was my second very bad experience with Waymo. They did give me a full refund. So that was nice but all in all I wish I hadn't taken the car.