The vehicle pickup location in Phoenix is 10-12 minutes from the main rental car pickup building. Not a huge issue if they had more than one shuttle running, their direct competition had at least 3 shuttles. Their is a reason the price was extremely reasonable, the quality of vehicle and the overall customer experience was extremely unreasonable. the saying you get what you pay for couldn't be more true

Worst experience ever with this company. Their shuttle to the lot never showed up, and they were extremely difficult to get in touch with. They overbooked and didn’t even have a car available the night of our reservation—yet made no effort to inform us. We only discovered the issue while trying to track down their missing shuttle.When we called the next morning as the had suggested, they told us our reservation had been canceled and marked as a no-show. Their solution? Book again. Completely unacceptable. To top it off, instead of trying to assist me with our situation (which was entirely on them), they actually hung up on me during the call. There was zero concern for us and no semblance of customer service. I strongly recommend avoiding this company. This rating would be a ‘0’ if it was an option.

Terrible experience. Had to walk to the shuttle location after taking the Phoenix Sky Train (it is located down below, visitor parking lot) and long wait for shuttle. At the office, only one agent handling bookings. We waited a full hour; others before me got frustrated and left. They are understaffed! And we were informed we needed to substantiate car insurance policy prior to taking the car out (luckily, we were able to do so). Great car, though, but I feel for the staff who clearly need more support. Won’t book with them again.

Worst rental company ever, booked rental DAYS before then runs out of cars, wants to upcharge, OFFSITE, this place is HORRIBLE. To make matters worse, I forget I used them a few years ago and rebooked with them, guess what still HORRIBLE!!!!

I agree with the other one star reviews. I booked this rental through a third party, and it clearly stated that the car rental location was onsite at the airport. When I arrived, I had to navigate on my own just to find a shuttle that took me to an offsite location. That already felt misleading and started the experience off poorly.When I finally arrived, I waited over an hour to receive a vehicle. They would not accept my personal auto insurance and insisted on additional coverage. I knowingly agreed to pay one specific quoted amount, but by the end of the transaction, I was charged nearly three times what I had agreed to. During the process, the sales representative added an extra 250 dollars and verbally told me it would be refunded after I returned the car. I hesitated but accepted the vehicle, although I did not feel confident about what she told me. I was not given a printed receipt and was told it would be emailed.When I reviewed the emailed receipt, there was no mention of any pending refund. I contacted corporate, and they confirmed there was no refund noted on the account.I was in town in early December 2025 for a four day conference. On the second day, I drove back to the rental location and spoke with the manager. He acknowledged that the sales representative had not been transparent and submitted a written request for a 250 dollar refund. He told me I could continue using the car for the remainder of my rental.After my trip, I followed up with corporate several times. It took four separate calls, and I was never able to reach the district manager who was supposedly handling my case. Nothing was resolved. I then disputed the charge with my credit card company, but the dispute was denied.I wish they had been upfront from the beginning. I would have gladly returned the car and used another rental company instead. Transparency and clear communication would have made all the difference.