I can't rate is higher than a 3. I wanted a hotel close to Ruby Falls so I chose this one. It had a good rating online and said it had an excellent breakfast which is a big deal for me. It's a so-so hotel, typical if Hilton. Room 521 is ok. Bathroom floor is not clean. Has adjustable showerhead which is nice. Good water pressure and hot water. Balcony is a nice plus, but has no chairs. Beds are firm with 4 pillows; 2 firm and 2 soft. Sorely disappointed in breakfast. Breakfast is no better than a motel breakfast. Website says excellent breakfast. Some reviews even say excellent breakfast, but it's just cereal, rubbery hard boiled eggs and muffins. There isn't even a waffle maker. No cups or coffee maker in room. They used Zero products in bathroom. Staff is friendly and plenty of towels in bathroom.

We had 4 nice rooms. Comfy beds, clean room, all needed amenities. Breakfast is basic but this is a tier below Hampton in the Hilton family. We were checked in by Andy, a super friendly and helpful gentleman.Housekeepers were very nice and friendly.Overall a great experience, and we would definitely return.

Manage your expectations! This property is in an industrial area but is appealing because it is affordable and very close to downtown Chattanooga with FREE parking which is rare in this city. Rooms are a good size, comfortable and clean. Staff tried to be helpful when the breakfast staff member didn’t show up but the lack of training was obvious and many guests and staff were frustratedAll in all..I would stay here again for the value.

Stay elsewhere unless you're desperate! Hotel is rundown and not very clean. Most staff barely acknowledge you (did have nice ladies on last day at desk). . Breakfast included?? Very limited quantities of bagels and muffins; 2% milk smelled rancid and made my child nauseated. Pool was down entire visit (it's a lovely shade of green). Lobby has the strangest smell...couldn't identify, but not a good scent. Frequently ran into groups of staff loitering in lobby, eating breakfast etc...Hilton corporate needs to do surprise visit for themselves...first time we've even been disappointed in a Hilton property.

Consistently on top of their game. This was my 4th or 5th stay at this hotel in the past several years. The rooms and bathrooms are always clean. The service at the front desk is always helpful and friendly. Andy was very proud of their latest acceptance into the 'Spark' by Hilton collection, and was a wealth of local information. And it is less than 5 minutes from the Choo Choo, which in my mind, kind of marks the southern beginning of the downtown area. It is not the choicest neighborhood, but the Spark is very secure, with a very nice compound on one side with a pool and green space. As mentioned above, I have been here many times, and have never felt uneasy with regard to safety. The rooms are plain with no frills, but clean and with extremely comfortable beds and nice clean bathrooms. For what you get, I think this is the best hotel value in Chattanooga.