I am absolutely appalled by the treatment my family received at this hotel. I would strongly caution anyone considering staying here to think twice.To begin with, the condition of the hotel itself was unacceptable. The rooms were not properly clean, they smelled musty, and the overall experience was nowhere near the level of hospitality a paying guest should reasonably expect. Unfortunately, the condition of the rooms was only the beginning.The most disturbing part of our experience involved a staff member named Tina and my 70-year-old mother. During an interaction with my mother, Tina put her hands on her. She also cursed at my mother, spoke to her in an incredibly disrespectful manner, and made inappropriate and insulting remarks about her religious beliefs.There is absolutely NO circumstance in which a hotel employee should be putting their hands on a guest, much less speaking to a 70-year-old woman in this manner. Regardless of any disagreement that may have occurred, a staff member is expected to remain professional and keep their hands to themselves.What happened afterward made an already unacceptable situation even worse.I attempted to call the hotel to address what had happened and make it very clear that Tina was never to put her hands on my mother again. Instead of receiving concern, professionalism, or even the basic courtesy of being heard, the woman answering the telephone repeatedly picked up and disconnected the call. When she finally spoke with me, she began yelling, told me she had other things she was doing, and indicated that she was not going to answer the phone. Her attitude was extraordinarily rude and dismissive.Let that sink in: I was attempting to contact a hotel regarding an allegation that one of its employees had physically put her hands on my 70-year-old mother, cursed at her, and mocked her religious beliefs—and instead of treating that complaint seriously, I was met with hostility and repeatedly disconnected calls.That is not customer service. That is not professionalism. And that is certainly not how a serious complaint involving the conduct of an employee should be handled.Between the dirty, musty rooms, employees who do not properly answer the telephone, the disrespectful treatment of customers, and—most seriously—what occurred between a staff member and my elderly mother, our experience with this hotel was completely unacceptable.I strongly recommend that anyone considering staying here take our experience into consideration before spending their money at this establishment.Management needs to take a very serious look at how this property is being operated, how employees are permitted to interact with guests, and how complaints involving employee conduct are handled. No family should have to experience what ours did.We will not be returning.

Check out demonstrated poor hospitality on their behave. Check out time is 11 AM, at 11:02 we received a call from front desk asking when we are checking out, I replied 10-15 minutes. At 11:10 we received another call asking about our pending check out. I checked out on the Hilton app about 5-10 minutes later. Felt like we were being pushed out of the hotel, as a HH member I never received this type of poor service before. Another issue, when cleaning the to room during the day, they only cleaned the bathroom and restocked the towel. Failed to make the bed, thought that was unusual. Our overall stay was pleasant, the breakfast was exactly what we expected. The people who assistant at breakfast went above and beyond - thanks!Returned to this location, not sure.

This hotel is subpar for being rather new. The young man at the front desk was cordial, but our room (327) was awful. The room smelled, the A/C was loud, bubbling sound all night in the ceiling, banging doors in the hallway until the wee hours of the morning. One of the windows was so dirty you could not see out of it, and there was a crack in it. The shower was dirty and the soap dispenser in the shower was empty. As for the included breakfast - we passed on the cereal and bagels and went out. The coffee and tea offered 24/7 is not good - hot water was cold and the coffee was cold. We truly cannot recommend this hotel. Let's just say, Spark needs a spark of TLC.

Place is nearly new, staff was helpful and welcoming, bed was comfy, a/c was spot on, but the TV had no live channels!. Bring a book or your streaming subscriptions.

This was the first time staying at the Spark by Hilton. We did stay there a few times when it was the Fairfield Marriott. The room was very spacious and clean. I love the fact that they had shower gel, shampoo, conditioner and liquid hand soap available. Especially the liquid hand soap, its better than a bar soap in my opinion. The beds were comfortable, however, the pillows could use some updating. They were a bit too soft for me. Overall, a great stay and I would stay there again. One tip: ask about housekeeping services, because they only clean room every other day, unless you ask.