Positives: good menu breakfast options but costs extra. The best equipped hotel gym I have ever seen. Friendly staff throughout. Smart TVs you can watch your own streaming services on. Negatives: the mattress was much too soft, the floor plan is unconventional, and some of the furniture in our room was quite worn.

Just checked in, my husband (lifetime diamond member) picked out the room online but when we checked in, there’s a couch by the window that has stains all over it, went to join the Wi-Fi but Hilton Honors never even pulled up as a network, no information in the room, or on the room card on how to join Wi-Fi ….went down to the front desk because I couldn’t call via the phones ( busy) and after waiting downstairs for several minutes, the lady at the front desk said “yeah the Wi-Fi is down, having problems” she was not sure when it was going to be rectified. …. She was somewhat grumpy ( definitely not smiling) and while waiting there, the next shift person clocked in and helped an employee with getting her check out of the draw even though I was already waiting in line before her. Just not the service and room I expect from a Hilton. Not a major deal, just disappointing..

I’m a Diamond member and I really don’t expect much. I was upgraded to a room, but when I went to check in at 3:45 was told my upgrade wasn’t ready due to a 4:00 check out? So they charged me the same price, but sent me to a downgraded room. I also asked for a late checkout (12:00) but they said they couldn’t. There are so many hotel options in Charleston. Don’t make this mistake.

The location was convenient to Uber downtown but although we were upgraded to a suite, the room was disappointing. The electric blinds didn’t work and we were told to do it manually which was impossible. The cleanliness overall was not up to par there was dust on the entire wall mural and the floor was bizarrely slick. The breakfast service was mediocre. If we hadn’t been getting food credit as Diamond members we would have eaten elsewhere. The bar was fun in the evening but the bartender said she was only able to make one mixed drink. Next visit we will stick with the Hampton Inn downtown for much less points.

No internet. Terrible service