Horrible...schedule tour was 7:30 am....tour van did not arrive until 7:56 am. Some folks were waiting since 7:15 & 7 am. A man came out of a black van, I was informed by another driver that this man's name was Kentucky, the owner of the company Circle Island Tours. I asked this man , as I was informed Kentucky, it was 7:45 am and i asked him about the status/ eta of the van for myself & my family. This man responded, you are on Hawaii time, how rude. I am a paying customer, who has been waiting for my tour for over 25 minutes. I am a tourist , not knowing where my van is, wanting to make sure I am at the correct place and he has the nerve to respond to me sarcastically. Many people were waiting & confused & worried. I will never use this company again. It is 8:13 am & we r still not on our way. Horrible, rude service..NEVER AGain...!!! NO CIRCLE TOUR FIOR ME.