I had a confirmed reservation at WoodSpring Suites Reno for September 6, booked through Booking.com. On arrival at 5:00 AM, the person answering the front desk phone told us we would not be admitted because the property's system showed our booking as a no-show — apparently because the reservation was placed after midnight. Booking.com had already confirmed it and my payment had been processed.When we asked to speak with a manager or to be helped in person, the call was ended. Police were called on us roughly ten minutes later and we were told to leave. We had just driven five hours and had nowhere else to go at that hour.Two failures here: a reservation system that voids same-night bookings without telling the guest, and more importantly a staff response of calling police on paying guests instead of opening the door to talk. Staff and manager are rude, aggressive, and have no basic human decency. Be better and get over your past trauma with rude guests, no one was rude to you in this story.Worst experience in a hotel in my entire life.

Worst experience with their policies and lack of helpfulness. The room was cheap enough that it's not a huge financial drain, but feel as if I really overpaid. I would not stay here if they paid me to do it.

Myself & my girlfriend travel a lot due to my work. I have stayed at WoodSprings before In Joliet IL. It was horrible!!! nothing was fixed, the staff were not amenable & the whole place smelled of animal feces & cigarette smoke. NOT THE CASE AT THE SPARKS NV LOCATION!!!!! We were expecting the WORST but got absolute great service! Everything is clean & quiet, the staff is friendly & Jannette is THE BEST!!!! We are on our second day here & it feels like home! this place should be a 3 star! It says something if im writing a review & we just got here. Thank you Jannette!

We have been here before and have stayed for occasional nights and for extended periods to when working.The PROS : there are two girls on reception that are always pleasant and professional. they are attentive to guests. Thankyou Dizie and Ginette. They are the ONLY reason for the 2-star rating.Very handy location right off I80 with easy access to Reno and the surrounding areasCONS : Upon arrival you are told no smoking, weed or vaping in the rooms. The constant pot smell is horrendous. It is a constant. No enforcement on something which is dictated to you at checkin. Noise. The door slamming is ridiculous. Even during the middle of the night. You would assume that the door closers would have some form of adjustment to allow the door to close properly without the jarring crash that shudders the entire floor.Parking. lines are not clear and nobody cares. People just park how they want with no repercussions and if the hotel is fully booked you cannot reasonably expect to find a space after 9pm. No vehicle monitoring not even for safety purposes, like license plate, make, model or anything. with no patrols and the homeless camp literally just up the hill by the hotel you just dont feel your car is safe.Rooms. Nothing is really maintained to any standard. Yes they are cleaned but it seems that they either dont have enough cleaners or cleaners that are very thorough. One in particular is brash and seems to be constantly on her phone arguing with her , I assume, boyfriend, rather than cleaning. Another is sullen and moody and will just plain ignore you.Our last, and final, stay there was no hot water it was lukewarm at best. We were told it was being fixed but in the weeks we stayed it never improved.Management. The shutter at reception is always closed when he is there. If you have any needs you have to dial from the phone in the lobby and then youre treated like youve interupted him from saving the world. Rude. Does not treat the staff with much respect either. We cant see returning here again without changes to in-house protocols and managment which is a shame because it was such a great place a few years ago.

Kitchen was useless without cookware, utensils and dishes.To be charged to use a dinner plate is ridiculous. We sometimes have reservations for months at a time. Also the pot smell in the hotel was awful I won't be back or recommend