Oh my, what a terrible hotel. There were so many things wrong with this hotel room. First, and most of importantly, this room was the size an extra large closet. Everything was packed into 150sf. The king bed was crammed into a corner. You couldn’t get out of the right side of the bed without climbing over the person on the left side. And that is what my wife had to do in the middle of the night. The sink was outside the bathroom and if someone was using the sink it was difficult for a person to get past because it was so narrow - not that there was anywhere to go if you did get by. The nightstand doubled as a teeny tiny desk. And the only place to sit in the room was either on the bed or on a fabric covered plastic desk chair. And, just to save Marriott a few pennies, the room did not have any cups at the sink. Made it quite difficult to swallow our evening and morning meds. And to top it off, everything in the room was controlled by a mini-iPad attached on the desk. Air conditioner, tv, lights, electric curtains were all adjusted with this immovable device.I’m not sure what Marriott was trying to create with the M concept. There was a spacious lobby area on the first floor and a pay-for snack/breakfast area and a bar on the second floor. So, my first thought is that Marriott was trying to create the rooms so uncomfortable that guests would flee and had downstairs to the bar. Then, in addition to charging $289 for a teeny tiny room, guests would spend more money at the bar area. Interesting concept but a bit greedy on Marriott’s part.And lastly, the hotel does not appear to have a direct telephone line. You have to go through M Customer Service to speak to anyone at the hotel. We found this out when my wife discovered she had forgotten a couple of items in the room after checked out. We attempted to contact the hotel. We couldn’t. And after multiple attempts by M Customer Services to contact the hotel, they too failed. How embarrassing. Has our world really come to this impersonal level??Again, I don’t understand what Marriott was trying to do when they created the M concept. But it really has changed how we feel about Marriott hotels.Bottom line - stay a a different hotel when visiting DC.

My wife and I just finished a wonderful 3-night stay at the citizenM Georgetown, and it was absolutely fantastic! The hotel is brand new, perfectly designed, and the location is unbeatable—you are right on the edge of Georgetown and within walking distance to everything you could possibly need.What really stood out to us was the incredible staff. They are so thoughtful and genuinely went out of their way to make us happy with all the fine, personalized details. The rooms are spotless and incredibly practical, and as someone who appreciates good tech, I loved how seamlessly the smart room controls were integrated. Plus, the beds are massive and ridiculously comfortable—we slept like babies!They offer a smaller breakfast buffet, but don't let the size fool you; every single item was incredibly fresh, high-quality, and delicious. I especially want to give a massive 5-star shoutout to the wonderful person working the morning shift at reception—thank you for making our mornings so welcoming! We loved our stay and highly recommend this hotel.