Bathroom could use more amenities in addition to sticking with one hotel name . Bed was fine but need to do better with extended stay reservations.

I like how quiet and safe it is here…no worries. The bed is so comfortable. The bed is clean and fresh, and lots of soft, comfy pillows to enjoy. I will definitely be back here to stay on my next trip to OKC.

I filed a police report after checking out of this hotel. About $490 of items were missing from our hotel room during our stay and the hotel has not been accommodating in providing me with an incident report. Aside from this experience, I would not recommended this hotel. Breakfast left something to be desired, bar/restaurant service was awful, bar/restaurant manager was harsh and rude throughout our stay to hotel guests and other staff members. Homelessness is also very heavy around the hotel. This was truly an awful experience.

We stayed at this hotel for 3 nights for a volleyball tournament. The first room that we were given was dirty. The bathroom floor was sticky. The shower had mold in it and there was no stopper in the bathroom sink. Also, there was only one towel in the bathroom. The room had not been prepared for quests. We were moved to another room. The refrigerator and microwave were missing. We were told that some rooms had them and others didn’t even though they are listed as amenities on the website. Told us we would have to put our refrigerated items in the hotel refrigerator. They would not move us to another room. The man at the desk said that he was the manager. He offered a $30 per night refund which we accepted. The next day housekeeping only left hand towels, no bath towels. Had to argue with front desk to get bath towels. On evening before check out there was a water leak from the room above us so there was quite a bit of water on the bathroom floor. We tried to get towels to clean it up and again had to argue to get them. They sent a maintenance man to clean the mess. Later that night it was discovered that the carpet by the bed was also wet. Upon check out, there was no #30 per night refund on our final bill and we were told that the manager would have to do that and we were given a phone number to call. We called and got Mr Robert Wood, Regional Director of Sales. He acted horrified and assured me he would issue a full refund in 3-5 business days. That didn’t happen. I called him back in one week and he told me that he had turned it over to the hotel manager and he would let me know when that had been done. I never heard from him. I tried to call one week later. He didn’t answer so I left a message. Called the hotel to speak to the manager, was put on a lengthy hold, no one ever answered. Tried to call numerous times. They pick up the phone but won’t answer. Neither the manager or Regional Director of Sales honored their word in regard to resolving this issue. The issue is still unresolved. In general, this is property is very rundown and very poorly managed.

My family and I had an early morning flight and I booked this hotel based on reviews and the fact an airport shuttle was provided. However, I don’t know where the other reviewers stayed because it couldn’t have been the same hotel as this. The hotel is tired, in the way that it hasn’t really been maintained. Upon check-in I asked to schedule a shuttle for the next morning (at 5:30a) only to be told their shuttle only runs from 7a - 7p and I would have to find an alternative way there. When I told the lady that the booking site advertised it as ‘free airport shuttle’ with no time restrictions she become upset and said I needed to look at their specific website to find that information. (I also looked at the business card for the airport shuttle and it doesn’t mention any time restrictions) She also said that no airport hotel would run their shuttle that early or late. After asking her to cancel our reservation so I could book elsewhere, she agreed to have a shuttle at 5:30a. The shuttle driver was great! The shuttle itself was very tired and likely not road legal. Duct tape covering the seat belt buckles and a door that wouldn’t open from the outside, with the outside door handle missing. Our room was marginally clean. A pile of hair and dirt behind the door. Stains on the wall and the arm chair. The shower pan appeared to have been painted, maybe due to a leak? The carpet in the hallway hadn’t seen a vacuum in days. The bed appeared clean, so we sucked it up and stayed due to it being almost 9p. But I can tell you that we’ll never stay there again. And by the way, the Avid hotel a short distance from them will shuttle people to and from the airport at all hours with no problems.