12211 Gateway Blvd W ElPaso, TXThis was the worst room ever, My son booked us for a week. We got to ElPaso and the room was so bad we couldn’t stay. Then manager refused to refund because we accept the room. How can you accept a room with out seeing it???

Wow just wow this place is a disgrace to humanity. I came here with my wife and this place is awful. I head gunshots one night, the door did not latch, there is no microwave or mini fridge in the room and on top of all that I got a nasty brown recluse bite on my crotch. DO NOT EVER STAY HERE. It is also heavily overpriced (although free would be overpriced).

My stay was not good My room was filthy My towels were filthy There was roaches Everything from towels to bed lining was filthy I did not feel safe at night the door latch was not on the door securel and that bathroom had use wet rags hanging from the shower rodsNot to mentn your staff is rude from the front desk to housekeepingI am requesting a full refund and suggesting that you do serious housecleaning in this location Fire everybody and start with all new staff The place is ran by some rude people who just look at us weird as we gathered our things to leave this place needs to be shut down ASAP

We booked for on night for my husband and I . The check in should have been a clue to how bad it was. Small window for check in with a human trafficking sign posted, you slide your card thru a slot and the he slides it back. Recieved our room key, the outside of the hotel look dilapidated and run down. We went around back to our room and the paint was all peeling off the door, when we went in the smell was horrible like they we're trying to cover up something. The paint was peeling off the walls and the plumbing under the sink appeared moldy. The pillows looked like they should be thrown away. We walked right out after I told my husband i would rather sleep in our car. Went back to check in area and rang the bell and called for over 10 minutes before he returned. I can not believe this motel is in bussiness. Inexpensive should not mean disgusting. Shame on you Motel 6.

We had booked a room at this Motel 6. We have stayed at some pretty skeezy places to save a buck, but it was gross. The mattresses were covered in period blood stains, had bed bug feces on them & one of the pillows had a bloodstain on it. The room reeked of pesticide.We decided not to stay there & promptly went to get a refund. Mind you, in the lobby there were rules taped everywhere. One of the rules was, If you unmake the bed there will be no refund. Which is bull in chains, franchised or no. I have worked hospitality for years. The front desk woman got nasty with my wife & I.She told us that we put the stains on the pillow case, mattresses & there were no bed bugs. & said, There are no refunds if you unmake the bed. I told her we have the right to check the integrity of the beds & that rule is not enforceable & we will get a refund. She kept arguing.I called Motel 6 corporate in front of her. She screamed like a child telling me to SHUT THE F UP in the middle of filing my report with them. They heard her. I told her, DON'T F'N TELL ME TO SHUT UP. The agent apologized for her & said they were going to write it in the report along with the state of the beds.The desk lady disappears for 10-15 mins. She pops back up as my report is being processed. She tells me, backtracking, I never said you weren't getting your money back. I repeat to her telling me the unmade bed policy & I tapped the sign that states it. & told her how corporate, who I'm still on the phone with said they can't do that. Guests have the right to check the beds.Again, she disappears. The manager finally appears with the refund paper for us to sign, desk lady is nowhere to be found & the manager says we'll get our money back in 5-10 days. The corporate agent on the phone said they'll follow up with us in 5 days.Also, while we were waiting to get a refund, before the incident occured - there was a woman who wanted her room either refunded or comped. Because they had been mean to her during her entire stay & her mattress was covered in period blood & bed bug feces too. She said she didn't encounter any live bed bugs, but still. She said the only reason she didn't leave as soon as she checked in was because she checked in late at night after being on the road for hours.