Nice, quiet and clean hotel. Front desk staff was very helpful and friendly. Room was very clean and comfortable. It was also quiet which I appreciated. Great stay, I'll return to this hotel in the future.

Location and atmostphere were excellent. the Room was very clean and well appointed. Breakfast was a great value and quite delicious.

great location and nice walk to the convention center. front desk could not have been more friendly or accommodating. room was clean and quite large.

Staying at the Hyatt Centric Downtown Minneapolis was easily one of the most disappointing hotel experiences I have had. The property operates well below Hyatt brand standards across service, housekeeping, and dining.Service & HousekeepingHousekeeping Failures: Basic room maintenance was overlooked, including failing to replace standard bottled water during our stay.Night Management: The night manager, Porter, set an uncomfortably cold and indifferent tone in every interaction. When we called from our room at 10 PM to request utensils for dinner, his immediate response was simply, It's 10 PM, there's no one here except me. Rather than finding a simple customer service solution, he made us walk down to the lobby to fetch them ourselves.Vague Parking Guidance: Directions to the basement parking were extremely vague. Navigating one-way downtown streets to locate a hidden entrance with zero meaningful direction from Porter (again) was unnecessarily frustrating.Dining ExperienceKitchen Error: We dined at 4 PM and were the *only* party in the bar/restaurant. We ordered drinks, a salad, and a chicken sandwich. The sandwich arrived bare: just a dry chicken breast, a bun, and a slice of cheese. Unbelievably, the kitchen staff failed to remove the paper wrapping from the slice of cheese before melting/assembling it. I bit directly into paper on my first bite.Subpar Quality: The accompanying salad was stale. Because the sandwich had no vegetables whatsoever, I had to pick the stale lettuce and onions off the salad and put them on the bun to make the sandwich remotely edible.Mandatory 20% Gratuity: Paper-wrapped depressingly stale food to the only occupied table in the restaurant was capped off by a mandatory 20% auto-gratuity added to the check.Only POSITIVE Experiences to note:- Room was nice, big and comfy, shower area was nice.- The bar tender was apologetic on the food issue, offered 50% comp-off on the sandwich and the dessert. The drinks he made and the dessert from the kitchen were really good and ended our dining experience on a positive note.Between the cold, dismissive front desk management and serving plastic/paper-wrapped cheese in an empty restaurant, this stay was a masterclass in low effort. I will not be returning to this property.

Overall this facility is well maintained, is in a centrally located downtown spot, and the staff are friendly and attentive. That being said, I’ve encountered temperature issues at this location on multiple business trips. On this latest trip, the air conditioning throughout the facility including the lobby as well as the rooms was not remotely sufficient. I traveled with a group of 12 coworkers and every one of them complained about temperature issues in their room. This unfortunately resulted in 3 nights of non restful sleep in spite of the comfortable bedding in the rooms. At this point I just can’t recommend this location as we’ve stayed here in the past and had similar issues with temperature leading to non restful sleep.