Great customer service from Mustafa. He was very polite, friendly, and helpful. We reserved and rented a minivan. Everything was perfect.

SUCKED! Minivan had a recall and instead of being prepared for our reservation we made WEEKS OUT, they told us after TWENTY minutes of waiting that it would be another 30 minutes for them to grab...

Absolutely horrible. We waited an hour AFTER check in for a car. It took 4 people to figure out how to get us a car.

Avis , through AARP, emailed saying up to 35% off rates. What they didn't tell you is taxes are not included and there is a $150 cancellation fee. The AARP CAR RENTAL SITE SHOWS TOTAL COST AND...

Over 2 hour wait at MSP. One agent who left at the end of her shift and left the desk empty. Complete lack of concern for customer service. Will never rent at Avis again.