Where to begin? The reason they get one star... they sized down and cleaned my engagement ring when it was just that, perfectly. The older gentleman and the African american lady that work there...

I bought a watch at Zales, Mall of America about 8 years ago and take it in for new batteries every couple years. Usually I don't have any problems, but this last time was a different...

This was some of the worst customer service I've seen in awhile. Your employees should be retrained on phone customer service and also trained on the current promotions and collection releases....

Was looking for an inexpensive but decent Mother's Day ring for my first child and first real Mother's Day celebration. Found what I wanted on Zale's website and ordered. Oops, wrong size, even...

Bought my wedding ring in 2014. Within a few months a small stone was missing. Took it in for replacement and it was sent out, to receive it back in 6 weeks. Couple weeks later that small stone...