We recently visited this store on Kingston Pike in Knoxville very close to close of business. Everyone was extremely friendly and they carried a wide selection of running apparel. Even though the store was busy, we were waited on very quickly and my son had new cross country spikes fitted in just a few minutes. The staff was very knowledgeable, friendly, and attentive to our needs. If you are a runner, or need anything running, exercise, etc.. I would definitely recommend shopping here!

Complete waste of time. Walked in, waited 15 minutes, was completely ignored, walked out. Waited until other customers were helped, and then employees were just shooting the breeze behind the counter while I stared at a wall of shoes. I wanted a pair of proper running shoes to address my needs, but can actually get better service (and prices) at any big-box store in town. Beyond useless.

Did a staff member fail to notice the way my ankle rolls when I run, and thus sell me shoes that maybe aren't the best option for me? Yes. But did the staff member have me run around in the parking lot and encourage me to run with the store's group? Did the store support my high school team? Yes, yes, yes. So, I forgive it this one oversight; in every other case, Runners Market has been excellent the way a running specialty shop should be.

though never overwhelmed by the customer service, today's experience will be my last. I had been in the store about 10 minutes looking at clothing and then shoes. There was one customer checking out, one being waited on so I sat in a chair in the shoe department to wait. After the customer who was at the cash register left, I turned to see if someone was headed my way. At that time another customer ( tall man) entered the store . The owner/manager? strode from behind the cash register to wait on the man - ignoring me . The other employee also ignored me and did not approach me. I left the store at that point but returned just to ensure that I wasn't invisible. I approached the third employee, who was still at the cash register, to explain why I left. He smiled and shrugged his shoulders. I will never shop here again.

Excellent customer service and the staff is highly qualified at helping its customers find exactly the right running shoe. Whether you are planning for an occasional run or training for a marathon, this staff can help meet your running needs.