I was shopping around for insurance because we were closing on a house and needed to get homeowners insurance. While doing that, I wanted to bundle my auto insurance and add umbrella insurance....

Since the owners sold the business, I've found them to be lazy and not customer service focused as there were under the previous owners.

I called to get more information relating to a policy I have with WTPhelan and spoke to Lisa. Lisa was extremely disrespectful and hung up on me mid-conversation. She told me Massachusetts privacy...