Hotel is very run down. Peeling paint on walls, stains on ceiling. No body wash provided. Towels were thin and worn. Sheets did not smell fresh. Staff was nice and helpful when we asked to be switched to another room because the first room smelled and we found a plastic bag tied around the fire alarm on the ceiling. Very disappointing.

Extremely Disappointing Service!!! This hotel is in a convenient location for restaurants, but apparently, it's also a convenient location for crime! During the one night I stayed here, someone tried to break into my car in the parking lot and mangled the door handle. I reported the incident immediately, and filed a police report. The front desk staff said all the right things about customer care, and said that Hilton would assist with the cost of the repair. But that was just pleasantries to make me go away - the hotel is actually offering no assistance at all. I'm not actually suprised, that's what I expected from them. But I want to warn people - do not stay here, unless you want to run the risk of a vehicle break in!!!

The hotel has great promise: Nice lobby, clean rooms and shared areas, comfortable bed, and plenty of Crabtree & Evelyn grooming products. There were several things that dragged down the rating though. The shower spray was inadequate and I could barely rinse the shampoo from my hair. The shower liner was a full six inches too short, not reaching the tub, so you needed to put the actual shower curtain inside the tub if you didn't want a flood. Although there were K-cups and supplies for coffee service, there was no coffee maker. The furniture was okay, but will need a refresh sooner than later. Before writing a review, I attempted to share this info with the hotel instead. The phone number that was supplied with my folio on an email after checkout wasn't in service. I used the message option in the Hilton app, but my live chat was still awaiting someone to sign on after several hours.

If I could give less than one star, I would've done it. They definitely dont know how to treat their guests. I requested a 2pm checkout before extending my stay one more day and their housekeeper still knocked on my door at regular checkout time which was 12pm. Then I asked for a 2pm checkout after I extended my stay and was told that they got it and I should be good till 2pm on my new checkout date and their housekeeper still knocked on my door before 2pm and had to leave early because of them. I travel a lot and I'm a diamond member and still be treated terribly. If you could avoid this place please do, they will definitely not be on my list to stay.

I would not recommend this hotel at all. The furniture in each room is extremely outdated. The sofa had white stains all over the cushions. The walls had patched holes/chipped paint. Every piece of furniture made of wood was filthy with stains or chipped. The vent in the room was covered in dirt and dust. The bathroom looked like the floor hadn’t been scrubbed for weeks. I killed several bugs on the bathroom tub and sink. The worst part was we had a baby with us. Online the offer cribs. The janitor brought me two pack and plays to view and they were a disgrace! I am putting pictures below. Do not stay here. The place needs a massive renovation and inspection. The beds kept sliding off the base. Check your luggage for bugs. They were gross!