Upon arrival we asked for a bellman and there wasn’t one available. The lobby is clean but extremely outdated. The elevators and hallways smell like mildew and the rooms smell worse. There are stains everywhere and fixtures look dusty. Our room was barely bearable. Our last strike was finding a dirty sports bra (that didn’t belong to us) below the coffee table. Which indicates to me that they don’t clean these rooms properly. Never staying here again.

I work in the oil field and have to work in Houston periodically. I was here for two weeks and on a scale of 1 to 10 (overall) I would rate this a 8. The valet parking crew are very courteous and took care to park my vehicle safetly. The front desk staff have smiles on their faces as you approach and were friendly and respectful to me (made the check in process great). I made my way to the elevator and it was clean and roomy. As I entered my room it was clean, fresh smelling and the light from the windows made it pleasant to enter a well lit room. The bed has a very comfortable mattress and very fresh smelling linens. The room had a very nice tv (40), a safe and adequate furniture for folded clothes and ample hanging room for clothes on a hanger. My only complaints are the doors slam pretty hard on all the doors and can be heard late into the evening. The bathrooms are small, clean but small... The resturant was clean and has some of the best potato soup I have tasted. The waitstaff in the resturant seem to know their menu's well. I stopped in the Bar (Brazos Resturant & Bar) for a drink before retireing to my room for the evening and the waiter was very friendly and quick to wait on me. Would I stay here again? Yep. Planning on it for my next trip to my Houston office...

Stayed one night, not sure I could have stood two. VERY noisy room, relocated to another noisy room but this one was tolerable. When they tell you the room is near the elevator, BELIEVE it. Mine actually surrounded the elevator shaft and it sounded like a train went through the room every 15 seconds. The bed was very similar to the floor, hard and very uncomfortable. Staff was not particularly responsive. Moving from a room surrounding the elevator to one adjoining the freight elevator was hardly an improvement. This was all at a cost of $350/night. Granted there was a huge convention in town but seriously, this place was not even mediocre. Houston has better and I will avoid this place in the future.

When we checked in, the front desk staff was a overwhelmed by a few guests. The gentlemen that checked us (two women) in, announced our room number out loud. When I noted that to him, he noted that he didn't say it that loud. The first room we were checked into, we couldn't even enter. The smell was horrible. It was a very moldy smell. However, the manager change our room quite quickly and advised he would check that room himself. I think this hotel may have been retro-fitted. The rooms are nice, but the bathrooms have drop ceilings and there are no fans. They provide hairdryers, but they are only 1200 watt dryers. We ate in the hotel restaurant and the tomato and basil soup, while delicious, was first served cold. It was reheated and served with the main course. We also had breakfast in the hotel and the buffet was a terrific deal. For about $15 the buffet had a large number of choices.

Mandy Bates is positively the most caring manager ever. Her sweet smile welcomes you as you walk in the front door. She is a wealth of knowledge regarding local attractions, coming events, and the best places to have a quality meal for the right price. We know she honestly cares. The beds and pillows are dreamy - not too soft or too firm. It feels like home - what could be better? Thank you Mandy and please thank you staff for us. The smiles, the pride in a job well done - it shows and it means so much.