I was impressed with the service and knowledge Eric had regarding my new bike purchase. The store is clean and the staff is friendly. I've lived here for 3 years and never seen the store because it's hidden from the road. I highly recommend this bike shop.

I stopped by the Bike Route to check out the new bikes. I've purchased two bikes from them when they were at prior location. I was completely ignored when I entered the store. There was three people working when I was there. I asked one of the employees a question. He answered my question and turned his back to me and continued to blow me off. I was stunned! I hung out for another 10 minutes and continued to be ignored. I will NEVER, NEVER patronize that business again.

Customer service that really cares! I was hit by a car and my former bike shop told me that my Aventon electric bike was totaled and beyond repair (they wanted to sell me a new one or where incompetent). So, I stopped at Bike Route whom I had done business with for years in Naples, and they welcomed the opportunity to review. They took my bike and promised a response within 2 days, which is exactly what I got. They found the parts, gave me the estimates and offered to repair. They were able to restore my bike to same condition as prior to my accident for $460, saving me $1600 if I bought a new bike. I was overwhelmed!. I've been riding my bike 7-10 miles a day since picking it up... you'd never know it was in an accident. The owners Linda and Mike are true, honest and excellent people to do business. I will NEVER consider going anywhere else and would give them unlimited service for their service! Thank you. David Rose, Cape Coral, Florida.

My wife and I just purchased new bikes from The Bike Route. Bill, one of the owners, took care of us. He was most helpful in guiding us on which bikes to purchase and what accessories might be helpful. Our new bikes were assembled and ready for pick up in one day. They are perfect and we love the look, feel, mirrors and comfort! We received a heartfelt thank you for our business. All of this took place during COVID-19 when every other bike store had no inventory and could not sell us a bike at any price. We highly recommend The Bike Route for anyone interested in purchasing a bike from a great dealer.

Excellent service on all levels of bikes.Had a tune - up that was thorough,that was reasonable and wasn’t a fishing expedition for unnecessary work.They were helpful in bike purchases that would best suit my particular needs.Rentals are available in all ranges of bikes .The staff are friendly and knowledgeable.i spend six months in FtMyers and it has always been a pleasant experience.