Most horrible experience. I had been charged advance money for a return-ride from DC airport. As soon as I landed, I received an email saying that my ride has been cancelled. When requested again, they said the driver is 3 hours away! Fine, I took taxi. But then I have been reminding them for the refund for a month, dispatch keeps telling me that request has been submitted and someone from the management will call you, never happened. After 5 calls/ texts, I insisted that someone calls me , and someone did and said that money has been refunded today. When I asked, they would have refunded the money without my reminders, the person could not answer to the point. will never ever use them again and will discourage everyone at my workplace to do the same. there are better companies.

This company left me 3 hrs from home without a ride for hrs I missed my other appointment it took 8 hrs before I got a ride if there was a negative rating they would deserve it..they messed up the ride arrangement I spent all that time at a Dr's office my phone going dead no money no food in the building anyhow and nothing to drink this trip was overwhelming and horrible I hope to never go through this again....there should always be someone available within a decent time frame...do better this mentally hurt me for several days afterwards

Yellow cab…Worthless service left a cancer patient at the hospital. Refused to come back. Yellow cab told the patient they would be outside waiting. Heartless people.

I'm a receptionist at a hotel and have booked several rides for guest with Yellow Cab. Recently this company has become very unreliable, drivers have not been showing up at the scheduled time or not at all, without any communication with the hotel. I requested a ride for a guest the day before with Richard (Taxi 33) who later called AND emailed confirming the ride, stating he can do it. This morning I emailed him 4 hours before the guest pick up time to double confirm, he again emailed back at 9:07am that he was still coming. 10 mins after the scheduled pick up time I called to get an ETA , he stated he was in Harrisonburg and cancelled our guest ride because he tried calling us at 9am to verify the ride was still on, even though we were in communication with each other after 9am. Yellow cab will be removed from our transportation list and will no longer be recommended to our guest.

I am a 30+ year resident of Charlottesville. Over the years, I have become wary enough of Yellow Cab not to have booked my outbound trip to the airport with them, despite their reasonable fee of $25, because it has happened to me that they just don't show up. The potential crisis just isn't worth it. Note, tourists: this town--Charlottesville--is so far behind the times that it does not have a public transport option to the airport. Either you drive, or you take a cab, or Uber, or the like. It's quite pathetic. All this said, it never occurred to me until today that you also can't count on Yellow Cab to take you in the opposite direction, from the airport into town. Yellow Cab has a monopoly on the airport taxi stand, and supposedly there are taxis waiting there at all times! Well--it's not true! Today I arrived by air around midday. There were no taxis at the stand. A group was waiting for a taxi; then I arrived; then a gentleman bound for the Richmond airport arrived. An airport employee phoned Yellow Cab and asked for multiple taxis. One came after about 15 minutes and took the group. I was assured that other taxis were on their way. This was clearly a lie, because no taxis came. Finallly, 30 minutes later, another taxi arrived. An outrageous scene took place: the driver asked me where I was going, asked the Richmond-airport bound gentleman where he was going, and decided he preferred the Richmond airport trip--even though the gentleman pointed out--as did I-- that I had been waiting longer than he! No deal--the driver insisted on taking the more lucrative Richmond airport fare. Totally unethical. 15 minutes later (at this point I had been waiting for a full hour and was the only person left at the taxi stand) a third taxi arrived and took me.Never again. This company is unreliable, disorganized, unprofessional, time-wasting, and clearly, does not enforce a code of ethics with their drivers. Tourists, figure out a different way to get into town from the airport. Or cancel your trip to Charlottesville altogether. It's charming in some ways--in others, hopelessly sleepy and provincial. Various services here are in short supply and the people offering them are quick to take advantage of the situation, witness this taxi mess.