Shocked this place can keep its brand under Hyatt. Globalist here and this was by far the worst Hyatt Place I’ve ever seen. Rooms were filthy, stains everywhere. Lights barely worked. Sheets had stains on them and yellow tint. I asked to change rooms, it was in same condition. I ended up leaving to a different hotel. The lady at front desk was nice and seems she deals with this often. As I was leaving another gentleman was requesting to change rooms as he said his had a bad odor.

Location close to airport no stores or restaurants near by.Atmosphere: Walked in at 4pm and no one at front desk with a sign will return shortly. No working ice machine on any floors. No vending or concession stand for snacks, soda, candy or chips.Room: No smart tv's, old dated tv's and no menu button to watch netflix, prime, video or other subscriptions. Restricted to basic TV channels. King bed was comfortable and couch nice size. Small pillows size of a computer bag. Lukewarm water in shower. Cleanliness no plastic cups and no soap to wash glass cups in room.Noise level : During storm the doors rattled on 3rd floor.Service: Front desk not very friendly or helpful.Value: disappoint in money spent and quality of overall experience. Not Hyatt standards.

The hotel was about on par for that of a bad motel chair. The hyatt sign on the outside was a banner that was falling down over what the hotel was originally. We booked a room that was supposed to have 2 queen beds and a pull out couch. But the beds were no bigger then a twin xl as they only measured 42 inches wide. Breakfast was inedible. Staff was nice but the hotel should have been called a motel. I used points for the stay and the free nights were not worth it. We checked out 2 days into our 8 day stay to find something acceptable.

horrible experience - would never go to this hotel again. nothing works. Only one staff member operates the entire property.

If you have a choice of hotels, go somewhere else. I would give a half star if I was able. When I called prior to my arrival in Tucson to ask about the shuttle from the airport I was told to call once I arrived. I called 7 times over more than 15 minutes at 10pm to get a shuttle. No one ever picked up the phone. Once I arrived by Uber ($25 later) not one apology or offer to reimburse the uber. Just an oh we just found out there's something wrong with the phones. Well, it didn't get fixed as I tried to call from my room the next day, no answer again. The room came with toenail clippings by the bed, stained sheets (I will continue to tell myself they were at least clean, but who knows) a drain clogged with a plastic bottle and old dental floss. There was only decaf in the room, not a deal breaker but icing on the toenail cake. The pool was closed, no prior notice of that when I booked either. If you do choose to stay here, don't miss the salsa at breakfast. On it's own it was amazing. The eggs would barely pass as real without it!