I have been a customer of Naperville Limousine for over 20 years - using them for many, many, likely a hundred trips over the years - back to when they were MyChauffeur Limousine and prior,I have steadily seen their customer service decline steadily over the past 5 years.The final straw came last week. I had made reservations both outbound and returning for my honeymoon in Antigua. Outbound was fine and uneventful. On the return trip, when I called for pickup at 12:15AM I was informed that my reservation had been cancelled, as the had the wrong flight number. A voicemail, had been left on my cell phone (while I was in-flight from Miami) as the only attempt at contact, no text message, no email was sent seeking to clarify the flight number. I called for pickup at the exact time I had specified for the return trip - it was not delayed.I was curtly informed multiple times on calling that it was my fault. Naperville Limousine absolutely no assistance with resolving - they did not offer to get a sedan to me at all - just screw you - the flight number (that was provided a week earlier) was wrong - go away. I was STRANDED at O’hare after midnight with my new bride and no way home. I told the person on the phone (who said she was the owner) that my long term relationship as a customer would be over, and that in making their choices - I would make mine and told her I would write this negative review. She did not seem concerned at all, had no understanding or compassion for my situation whatsoever. The words “I’m sorry…” were never uttered.I had stopped recommending Naperville Limousine to friends and business associates do their decline in service. Now I wall actively discourage anyone from using their service and being stranded at O’hare after midnight like I was.Do not use Naperville Limousine - you have been warned.

I have used this service many times to Midway. Very prompt, courteous, and affordable. Would highly recommend it!

We made last minute reservations for a holiday weekend pick up at Midway. Michael could not have been more accommodating especially since I was traveling with a disabled person. The car was just perfect for the two of us and luggage.

Ridden a few limo companies from O'Hare and back. I count on timeliness, comfort and quality service. Naperville just didn't quite make my standards on all accounts.