Hotel was completely renovated a couple of years ago from top to bottom. Rooms, lobby and breakfast area were clean and well kept. We saw multiple cleaning crews every day. Customer service was very good - front desk assigned a quiet room before check-in and texted us during our stay asking if everything was fine. Door did not close completely and required a strong tug / push. I read some of the reviews and can report we did not experience any problems. Reviews prior to 2024 were most likely submitted before the renovation and can be ignored. Tip: hotel is located on a busy intersection so ask for a room facing Stiles St. where it is quiet and has less traffic.

Definitely don’t stay here! The staff are a bunch of sarcastic unqualified idiots. We stayed in this “hotel” for 4 days and they didn’t clean the room one time. Decided to go up to the front office to let them know and was met with an unhelpful woman that was full of sarcasm and extremely rude. I know it’s Hampton inn and not the ritz but staff in any hotel should have basic hospitality knowledge. Also our room door didn’t lock and instead of actually fixing it, their solution was for us to slam the door shut as hard as we could and hope that it locked when not in the room. Btw… there are no safes in the room. This was probably the worst experience I’ve ever had in a hotel. Rooms are pretty dirty as well and it’s in a bit of a shady neighborhood. A lot of shops and restaurants nearby which is great however I’ll definitely never stay here again even if it was the last hotel available on earth. Terrible experience!

I try asking for my room to be serviced because I like my room to be neat . On the third day I got service cause I requested it they also told me I had to leave the room because they would not service it until the customer is out of the room. Something I never experienced then I thought they would service one day yes one day no automatically when I asked they told me I had to let them know in advance, when I did let them know in advance that day that i wanted room service every other day between 10:00 am and 10:30 am because i had things to do they never showed up. I also have a dog so they need to service the room when I’m around or else they won’t service it, so they never showed up and told me I had to wait till they had time, when ever. I had to waste my whole day waiting for service to come or else there is no service for the room .. I was also told they have one girl servicing 30 rooms so if you want your room to be serviced, good luck, they don’t entice you having your room serviced and they have the Hiltons name as a franchise.. I’m very disappointed when they tell you they’re gonna come between 10: 00am and 10: 30 am I asked in advance because of the dog . I believe that they don’t want to service the room.. obviously for a week they want you to stay in a filthy room.. also expect you to do your own room.. but they charge as much as other places that give you excellent service.

I stayed at this property over New Year’s 2026 and accidentally left my flat iron and hairbrush in the room. The flat iron is worth $150 and was purchased three months ago. I contacted the hotel the day after checkout and was asked to call back multiple times due to a lack of information and supervisor availability. On my third call, I was informed that nothing had been found in my room. The housekeeper or whoever went into my room after my departure kept my flatiron. Unprofessional and dishonest staff.

Horrible plumbing system, had to move rooms toliet overflowed from my daughter peeing. The next room had flushing problems. They kept sending a housekeeper instead of the plumber to plunge but not make any repairs. If you value your peace and want to freely use the restroom at your hotel without having a cursing housekeeper come and complain about having to attempt to fix your toilet, spend your money else where. Avoid this hotel! Mind you after my 2 year old heard the house keeper/ plumber lady repeat F*k the 4 times she did as well. Thanks to this hotel. Horrible experience I will be contacting cooperate.