The new employee at the front desk was excellent and highly professional, checked his in quickly and made sure we were satisfied with our room. I’ll give him 10 stars all day every day forgot his name, but he was new there.

I really like this hotel. The rooms are well-appointed and the beds are comfortable. Lots of breakfast choices... There is a waffle iron, a toaster, eggs, sausage, cereal, fruit, and yogurt.We stayed Thursday and Friday night. On Thursday night, I had no issues with the shower, but the hotel wasn't as busy. On Friday night however, my shower was a cold one. No hot water to the sink, either.On Saturday morning, we were poised to check out at 11 am... the check-out time for this hotel. Even though we had a Do Not Disturb sign on the door, one of the housekeepers knocked on our door at 10:30 am to see if we had checked out yet. She could have checked with front desk to find out that information, as we were on the bottom floor and the front desk was right around the corner from our room.We thought it was very unprofessional on her part, as we felt like we were being rushed out of the room. I let the guy who checked us out know about it, but he didn't seem concerned.

Upon checking into the hotel, everything initially seemed fine. The first employee we encountered was pleasant and professional. After arriving in our room, I immediately noticed that one of the stools was heavily stained. Because I did not want to be held responsible for pre-existing damage, I called the front desk to report it. The employee informed me that they were already aware of the stain.We had just completed a 16-hour drive from New Jersey to Georgia for a family reunion and were extremely tired. As I began settling into the room, I noticed that certain areas had not been cleaned properly. I approached a housekeeper and requested cleaning supplies. After clarifying my request, she provided me with a used cleaning towel, cleaning supplies, a broom, and a dustpan. I then swept and cleaned portions of the room myself because the floor had not been properly maintained.That evening, we attended a family meet-and-greet and returned to the hotel exhausted. We went straight to bed. The following morning, we discovered makeup stains on the pillowcases. I brought the pillowcases to the front desk and spoke with an employee named Sonia. She appeared surprised and stated that she did not understand how that could have happened. She informed me that the room had supposedly not been occupied or touched for two days prior to our arrival and apologized for the condition. She further stated that the hotel would provide a credit for our stay to make things right.However, less than ten minutes after I returned to the room, Sonia called me and completely changed her position. She stated that she did not know how the pillowcases had become stained and began implying that I may have caused the issue myself. She also contradicted her earlier statement and claimed that the room had, in fact, been cleaned within the previous two days. She then informed me that no credit would be issued.When I attempted to ask for clarification regarding the conflicting information, Sonia became dismissive, argumentative, and unwilling to discuss the matter professionally. The conversation ended abruptly, and I felt that my concerns were being ignored rather than addressed.I called back seeking clarification. During that conversation, Sonia asked whether I wanted to move to another room. I responded by asking whether another room would be any cleaner than the one I had already been assigned. Since no assurances were provided, I decided to remain in the room.Within minutes of that phone call, Sonia came to my room and began knocking aggressively on the door, asking whether I was going to allow housekeeping to clean the room. I explained that I was in the process of getting dressed and that my family members had not yet returned. I simply needed a few moments before allowing entry. Sonia responded that “that’s not how it works” and stated that I either needed to leave immediately so housekeeping could clean or forgo service altogether. I reiterated that I wanted the room cleaned and only needed a short amount of time to prepare. Despite this, housekeeping never returned, and the room was never serviced.As I continued inspecting the bedding, I discovered additional concerns. There were stains on the sheets, and after pulling back the bedding, I found hair on both the mattress cover and the mattress itself. I documented everything with photographs and video.At that point, due to Sonia’s confrontational and intimidating behavior, I no longer felt comfortable raising additional concerns directly with hotel management. I was genuinely concerned about possible retaliation or further mistreatment if I continued to complain while staying on the property. For that reason, I waited until after checking out to contact customer service.I was informed that I would receive a response within 72 hours. Several days have now passed, and no one has contacted me. No resolution has been offered, and no one has taken responsibility for the condition of the room or the manner in which my concerns were handled.The most disturbing aspect of this experience is that I unknowingly slept on bedding that appeared not to have been properly cleaned. Guests should be able to trust that hotel rooms, especially sheets and pillowcases, have been sanitized and prepared between stays. It should not be the responsibility of paying guests to inspect mattresses, bedding, and pillowcases for signs of previous occupancy before going to sleep.When I raised these concerns, I was effectively told that because I did not discover the problem the first night, I was somehow responsible for the outcome. That response is unacceptable. Guests should not be blamed for trusting that a hotel has met basic cleanliness standards.I am requesting that this matter be reviewed thoroughly, that my concerns regarding cleanliness and employee conduct be addressed, and that appropriate compensation be provided for an experience that fell far below reasonable hotel standards.

Uncomfortable beds clean linen hanging on grab bar to assist getting off of toilet. All doors slam shut. Breakfast was decent.

Gina, the lady who checked us in, was so very friendly. Our room was clean and well appointed. The beds were comfortable. Breakfast was your normal fare with a good variety. Waffles, eggs, toast, sausage, cereal and yogurt were available. I gave the hotel 4 stars because on both mornings, there was no milk for the cereal on the breakfast bar.