We purchased a custom order carpet from this store. It worked out quite well for us. The item arrived on time and the installers were prompt and quick. Cost of the carpet was reasonable and we...

I was overall disappointed with Universal Floor Covering. The Fremont location is supposed to be S&G quality, i.e. same service and standards as S&G Carpet which got great reviews in Angie's...

I walked into this store on a Thursday afternoon and my carpet was PERFECTLY installed in my home the following Monday (including an 11' x 12' area rug that had to be bound over the weekend). I...

this place feels like a used car dealership. i was in the store requesting to take home a carpet sample board so i could match the colors to my walls. the salesperson asked for a $50 deposit...

Worse customer service ever! From not showing up on time to measure for the carpet, to not arriving for the install as arranged. On day of installation, appt at 9:30am, no show, we called at...