Two stars because the girl doing the pictures was great with our kids. That's where the fun ended. Our appt time was 45 mins late. The prices were pretty high, spent $250 on 9 poses. I was...

Sitting at Portrait Innovation. It is 1 and half ours after our appointment. There is still 1 maybe 2 groups in front of us. I have seen at least 3 families come in about photo print issues. One...

These photographers are amazing and do a great job. The customer service is top notch however. I am sickened by what I paid and what I got. I have gone to portrait innovations for 6 years now I...

Do appointments mean anything here? Apparently not... we are going on 45 minutes and no end in sight.

Picture printer down and they hope it will be working in a few days. No discount for needing to make multiple trips. They suggested going to Plainfield or Greenwood. That's hardly convenient...