As a Hilton Honors Diamond member, I enjoy staying at different properties within the Hilton portfolio when I visit a particular city or area. I had actually been to this Hampton Inn twice before and gave it a better review, but now it's showing its age and is in need of renovations and new furnitureThe day before arrival, I checked in digitally and chose my room. I had one of the King suites with a whirlpool. I had splurged on a room with a jetted tub as long as it was being offered, since I was on my way back from a long trip across the country.Upon arrival, although I had my Digital Key, I stopped at the front desk to get my spring water. Staff was cordial and accommodating.Once in my room, the housekeeping staff had left it cold. Why the cooling system needs to be running when it goes down to the 30's overnight in October is beyond me. It took a while to figure out how to convert the thermostat to heating, and because it was a suite I had to do it twice.Being a suite there was plenty of room to spread out and put down my belongings. The bathroom was huge too, with the whirlpool bath, a separate large shower, toilet, and a sink with a large counter to accommodate my toiletries.Evidence of the age of the furniture came when I sat on the bed, and the mattress creaked. That should not be happening, because it means every movement while one sleeps can cause them to awaken.Wifi worked well, but this paragraph goes to the TV. There was a very poor choice of TV channels. For one, a staple is Fox News, which was not available in the package offered. MS Now and CNN were there, which would indicate that the hotel is offering only what they want customers to watch. Now if the answer is that there was no room for Fox News, then consider this. Animal Planet had two identical channel positions back to back. FX as well was offered twice. MSG was offered twice. And the TV package also had Music Choice, with many different genres of music. I counted 43 of these channels, although among these some were duplicates as well. So if there was no room for a conservative leaning station, I think they could have found somewhere to put it and take away the music that one can get from a radio or Amazon Music easily.One of the two elevators was not working, which caused longer waits and more stops on the way up or down.Breakfast was good, as both scramble eggs and pork sausage were offered.Check-out was cordial as well.Overall with all the choices both in downtown Albany and the surrounding area for Hilton family hotels, I would try elsewhere unless this property brings its experience up to par.

An older Hampton Inn. Decent overall, but the room was kind of dated. When my assigned room didn't have a bathtub, they upgraded me to a suite, which was nice.

No place has inner spring mattresses anymore, but this is first Hampton Inn I've experienced that does not provide a topper. I put the comforter over adjoining bed, so I could get some sleep. Pillows sucked, too. Fancy entrance and lobby tells me it was a Hilton,at,one time. Bathroom and shower are good. Hallways and carpets good. AC was a loud LG.Free overnight street,parking available a couple blocks North,,in a decent neighborhood. I had a rental, so went with it.

I try to stay at Hilton chain hotels because service is usually very good and I want more Honors points. Unfortunately, choosing this Hampton Inn was a mistake. Curtains dont fully close so lights or sirens keep you awake. Angelica at front desk terse from the get go, and wouldn't even pick up the phone just to answer what time breakfast starts. Worst Hampton Inn experience imo

We had a King Suite whirlpool. Room is huge. Completely seperate livingroom with tons of couch space, two AC units, 3 tvs (including the small one in the bathroom), very comfortable bed. It's not a new hotel and you can see that the style of some things is a little older but still in very good condition. Bathroom recently renovated. My only critique would be that they should close off the toilet so someone could use it while another person is using the shower or sink. It's a huge bathroom so there's plenty of room to do that.