The room floor was filthy with food stains and debris. It clearly needed a vacuuming and deep carpet cleaning. The bed also had a smoke smell. It was a non smoking room. We said something to the front desk after we arrived. No resolution. We had no breakfast. We were to in the morning complimentary breakfast didn’t start until 7:00 am. We had to miss it.

First, there were children above our room who would not stop jumping and running around from 8 pm until after midnight. We made several calls to the front desk, and came down to talk to them. Nothing happened and we could not sleep. The front desk guys told me I could speak to the manager, Julia, at 10 am and when I came down to speak with her, I was told by Christina that she isn’t here. I was lied to multiple times. Second, there was a cockroach in our bathroom. I took a picture of it. We reported this to Christina in the morning who had zero customer service and actually said to my husband, because I am upset with not being able to sleep, “good luck with her” This is not hospitality and I hope Comfort Suites handles this appropriately. Apparently if you stay here, there is no manager that you can speak to on the weekends.

Didn’t realize until we were in the Jacuzzi with the light on. Room smelled a little off, but it was our anniversary so I had brought candles and rose petals. Photos are out dated. And terrible

I booked a stay for my mom's 80th birthday to see all the zoos and museums with my sisters and niece.

I wish I were able to provide positive feedback regarding our recent stay at the property located at 350 Dodge St NE in Comstock Park, Michigan. Unfortunately, the level of service and the maintenance issues my wife and I experienced made this one of the most disappointing hotel stays we have had with Choice Hotels.Our concerns began immediately upon check-in. The front desk associate was on her cell phone and wearing an earbud when we arrived. Although she repeatedly acknowledged us and stated that she would be with us in a moment, we waited approximately five minutes before receiving assistance. She indicated that she was speaking with reservations; however, based on the portion of the conversation we could hear, it appeared to be a personal call. Regardless of the nature of the call, leaving arriving guests waiting while engaged on a cell phone did not provide a professional first impression.Later that evening, we attempted to leave our room to get ice and discovered that the deadbolt would not unlock. This was more than an inconvenience—it was a serious safety concern because we were literally unable to exit our room. We contacted the front desk, and the male associate who answered said they would look into the problem. No one came to our room to assist us.After approximately 15 minutes of repeatedly attempting to release the deadbolt, I was finally able to get it to move, but only after striking the lock mechanism with a shoe multiple times. Had there been a fire or another emergency requiring us to leave the room immediately, the consequences could have been much more serious.When I eventually left the room to get ice, I saw the male front desk associate at the far end of the hallway speaking with someone in another room about a lock issue. I informed him that he had gone to the wrong room and that I had finally managed to get our door unlocked. Once again, I was simply told that they would “look into it.” The deadbolt was never repaired during our stay.On Friday afternoon, we encountered another maintenance problem when our toilet became clogged. We called the front desk and were again told that someone would look into it. After approximately 30 minutes with no assistance, I went to the front desk personally and asked whether someone was available to address the toilet. I also reminded the staff that the deadbolt issue had still not been corrected.At that point, I was informed that the hotel’s handyman was on vacation and that no one else was available to handle maintenance issues. I find it extremely concerning that a hotel would apparently have no backup maintenance coverage, particularly when dealing with issues involving guest safety and basic necessities.I was then offered a plunger and told that I could attempt to unclog the toilet myself. While I certainly understand that unexpected maintenance problems can occur, asking a paying guest to perform hotel maintenance because no staff member is available is not an acceptable customer-service solution.I reluctantly accepted the plunger, and when the male front desk associate handed it to me, his response was simply, “Good luck.” That comment was particularly disappointing and seemed to reflect the overall lack of concern we experienced throughout our stay.I used Choice Privileges points for this two-night stay, and based on the condition of the room, the unresolved safety issue, the lack of maintenance support, and the poor level of customer service, I believe using those points was a mistake.