The staff were good, helpful. The location is pretty good for where we needed to go. The place itself was just OK. Could use some updating. Breakfast is not included, so take that into account,

Checked in Friday afternoon. The first thing that confronted me was the coffee setup about five feet from the toilet. When I asked why this arrangement I was told it is policy.tThe next day my room was not made up. I was told that rooms are made up every other day. I find this strange since I paid full price every day. The coffee supply was not replenished, and yet I was paying full price for every day, not every other day. I asked about this and guess what. I was told it is policy. I will never stay at a Marriott hotel again.

The young man at the front desk, was very helpful and genuinely nice. He gave us a great restaurant recommendation for dinner (Leo’s). I wish I would have asked his name. The hotel was nice and clean. As was our room.

After having stayed at the Fairfield 2 visits in October, where the experience was ok, we decided to try the Courtyard. Our experience during our stay 10/18-20, was beyond SUPER! The Courtyard staff went above and beyond, they were WONDERFUL!!! The hotel needs a lot of updating, but the staff is SO friendly, personable and engaging it gave us pause to overlook the 20 year old yuck. So, on our next trip 11/1-2 we booked the Courtyard again - but it was less than pleasurable. There was an outside event being held in a ballroom off the lobby, kids were wandering and yelling, bringing food/drinks and leaving them all over the lobby. Not a single adult cared that we were guests sitting in the lobby trying to have a drink. The staff were doing the best they could to keep up with the demands and lack of caring these folks were putting before them. Hence, our relaxing evening having a drink, chatting with Heather the bar tender, was cut short as we were run off by the noise and it was going to well over 30 minutes before we could have gotten another drink. We spoke to the night staff, Eddie, as well as Heather and then in the morning Kim who were embarrassed and apologetic for the bad experience, as they all know my husband is a Marriott Platinum Members. We were assured we would hear from Alisha on Monday ... since no call, on Tuesday I called and left a VM message with no call back. Today I called and spoke to Kim, left my number again and now 5+ hours later I've yet to get a call. I've taken to google and found reviews here that seem to get attention/answered. Maybe by posting this review, we'll finally get a phone call and resolution to the horrible stay that we had 11/1-2 - we just want a phone call!

This hotel is great if you are specifically looking to stay near Blossum Music Center. We stayed at a hotel in Fairlawn the night before and it was less expensive and we liked it much better. We stayed one night here for a concert @ Blossum. The lobby is updated and so are the rooms, however the bathrooms need updated. They forgot to refill the shower gel, not a huge deal but annoying. What we didn't like the most - breakfast is not included AND the cafe closes at 9:30am? So, if you want coffee, breakfast or anything to eat after that - forget it. I completely understand having limited hours when breakfast is included. It made no sense to us why they closed so early - what a missed opportunity. They do have the standard coffee pot in the room (in the bathroom which was odd to me as it took up counter space), however I don't usually like to use those.The rooms was clean! This place is good for a night if you are going to a concert, but just know there are plenty of options in area.