After booking online, the company contacted us the next day and said that the time slot we requested was unavailable. In fact, the entire day was unavailable. And that they refused to give us a refund or reschedule for another date. When calmly asked do you have a suggestion on how to resolve this they YELLED and threatened us and were extremely unprofessional and unhelpful. When speaking with another traveler, apparently all carriage companies in Nashville are owned by the same organization and therefore, difficult to work with. I do not have a fact on that detail. But it definitely ruined our mood and anniversary. Thankfully, we were able to spend it elsewhere and it was much more memorable (aka anniversary = engagement!) and able to give that company publicity.

We booked a horse carriage tour on March 17th for 11 oclock am for my wife and I's anniversary. The night before the tour we received an email stating the 11 oclock time was no longer available and rescheduled for noon. Although this was not ideal as we had some things we wanted to do in the afternoon, I responded and said we would be there at noon. Upon arriving at the stated location in front of the ice cream shop at about 11:30 and waiting until about 12:15. No one every showed up. We called all of the phone numbers we could find and no answer. My wife finally found a facebook page and contacted the page. Sara soon responded and said they had to cancel the tour because the city had told them so. All of this is fine and I could understand, but at no time were we contacted about this and this really ruined our anniversary morning. She told my wife we would receive a refund immediately. After about a week we had not received our immediate refund and my wife reached out to Sara again. She stated she would look into why we did not receive our refund yet. It is now another 5 days since then and still no refund and no response from this company. We were initially just disappointed that we did not get to do this tour and put a kink in our plans for the day, but how this is being handled on getting simple refund is beyond ridiculous. It's not so much about the money as the time we have spent chasing around this company to give us our money back on a service THEY DID NOT PROVIDE! Along with that they have never really apologized or tried to do ANYTHING to resolve the situation.