Great spot. Always helpful. Hours could be a little better. But I'll take service over hours anytime. Keep up the good work

Had Berkshire for over 20 years. 4 recent fraudulent charges on my debit card. Charges were removed after 3 days. Went to S. Hadley branch to get a new debit card. Was told I'd receive new card in...

The customer center service rep was not very personable or friendly. That's what happen when you bank with a big bank. Not sure why my husband still has an account there. His checking account...

This bank is entirely antiquated and terrible to work with. In closing out a loan the last payment had to be made in non-electronic form because - I don't know, horse and buggies or something....

My son had a custodial account with a small balance, mandated by CT Probate Court that this money not be touched until he's 21. Berkshire Bank started charging a maintenance fee. Their excuse was...