Clean, spacious, affordable, great cookies, and free parking.We decided to book a hotel on the outskirts of Boston. Heading into Boston, it is around a 30-40 minute drive. We drove our own car. It's right by the highway, so it's convenient for cars. One of the perks of staying at this hotel is that there is no fee for parking overnight. Another perk is the free cookies. My sister specifically chose a DoubleTree hotel this time around because of the free cookies.We arrived a little after midnight, but called ahead, so we were good. When we checked in, the hotel is quite modern looking inside with nice decor. Though the lady at the front desk was not that helpful. We had to ask her for our breakfast passes that we paid for ahead of time; no cookies at that time, and no upgrade (since my sister is a Hilton Gold). To be fair, that was understandable, but not the breakfast pass part. When we arrived in our room, it was spacious and clean. The temperature was cold when we went into our room, but that was fine since you can adjust. My parents, who rarely stay at hotels, found the hotel wonderful. They loved the pillows. The bathroom was clean as well. No issues. No loud noise either.You have to add breakfast to your stay or pay when you go in and eat. Breakfast was what you would expect from a hotel breakfast. Yogurts, cereals, eggs, pancakes, bagels, bacon, fruits, sausage links, potatoes, pastries, juices, tea, coffee, etc. You can sit anywhere you want, and they will give you the bill at the end of your breakfast. Breakfast was fine. When we left the hotel, my sister did get the chocolate chip cookies she was waiting for all along. Overall, a great, relaxing stay, and the breakfast staff is friendly. Would we come back? Sure, why not?

We stayed at the DoubleTree by Hilton Boston-Westborough in August. The hotel was excellent. We were a part of a larger group and everything was very close, accessible and organized. The rooms were clean and well appointed. We really liked the restaurant for dinner and the convenience of morning coffee and the snack shop. The staff was always very friendly and nice. Most notably, I left my apple earbuds at the hotel. As I use them for work and was on vacation the next week, I had not noticed they were missing until a week later! The hotel had them in the lost and found. Ryan at the front desk set up shipping and helped me manage getting the earbuds returned. This is so helpful and so kind, and speaks to wonderful customer service and care. Thank you Ryan!!!

Recently I stay at this hotel for a three day conference. Throughout the days the staff that included Aida and Ramon were very kind and welcoming. Always had a smile and willingness to help. During the evening the bar attendant that included two gentlemen and a young lady were also very kind and welcoming. It was a great experience thanks to the welcoming nature of the staff.

I recently stayed at the Hilton DoubleTree in Westborough Massachusetts on January 23rd for a hockey tournament. I had booked through a third party website called Super.com and I paid through Super.com. When I arrived I was asked for a credit card for incidentals. I recently checked my statement for the credit card I provided and was charged. I called the hotel where I stayed and was transferred to the GM . I tried to explain the situation and was immediately belittled by him. He asked me if the website was even a real website and asked me if I was making it up. I told him I would send him the transactions from my credit cards to show I was double charged and he replied why would you send me your credit card statements very arrogantly. He then told me he was sick of all these hockey teams and families and that he would be calling New England Sports Center where my son had his tournament which is completely unprofessional. All I was trying to do was figure out why I was double charged. I have never been spoken to like this from someone that is in hospitality. At this point it's not even about the money, it's how I was treated and talked to. My husband then tried calling to talk to him and he wouldn't even talk to him about the situation and was also rude to him and hung up in him. I got off the phone and was so upset. They charged me twice and Im getting yelled at. I have never been spoke to this way. That fact that he is the GM is unbelievable.

Oue whole experience with DoubleTree in westborough was excellent. When my daughter left behind an important item, Yesenia and her colleagues were very proactive about shipping the belongings back to us!