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Website: hilton.com
Phone: (815) 229-3322
Open now
- Mon Open 24 Hours
7675 Walton St Rockford, IL 61108 ·583.00 mi
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Amenities
- Wifi
- Parking
- Bar
- Hot tub
- Restaurant
- Spa
- Swimming pool
- Smoke-free
- Family friendly
- Accessible
Reviews
tripadvisorPassing through Elgin with extended family - so having a pool a must. This one, with tropical accoutrements and spray, fountains and showers was a big hit, to say nothing of a great hot tub. My granddaughter lost one of her favorite earrings, a lesson learned. Next day, just before we checked out ... we went back to the now glassy smooth pool .. and what did she spot on the bottom?! Of course, Grandpa had to retrieve it!
More⭐ 1 star — A confirmed reservation apparently means nothing here.I booked my stay at this Hilton in Rockford, Illinois, 15 days in advance. I had already checked in through the app, requested my key, and confirmed my arrival time. Despite all of that, the hotel canceled my reservation just ONE HOUR before my confirmed arrival, while I was standing at the rental car counter picking up my vehicle.Someone named Tim called and left a vague voicemail without explaining what was happening. I had to call back myself, only to find out that the hotel was sold out and would no longer honor my reservation. How do you accept a booking two weeks in advance, allow a guest to check in and request a key through your app, and then cancel an hour before arrival?This felt like a complete scam: accepting and confirming reservations, then canceling at the very last minute because there is supposedly no availability. It almost felt like a first-come, first-served operation, with no regard for guests who planned ahead and completed check-in.Absolutely horrendous experience and unacceptable communication. They left me scrambling for a place to stay when I should have been arriving to an already confirmed room. I would never book here again, and I would not recommend this hotel to anyone, ever.
MoreHere for a wedding and had the reception in one of the private rooms and had the BEST service provided by the hotel. Specifically, Fran and Carolina went above and beyond to make our experience top tier with their sparkling personalities and wonderful food and drink. 11/10 would book again and recommend to friends
MoreDriving thru and pulled off here. Hotels handy to 90, wit plenty of other services in area. Front desk person nice, clean spacious room at fair price. Whole place felt new.
MoreI cannot tell you how exceptional the staff at HGI was during a recent stay. I left my iPad in the room and did not expect to ever see it again. The staff turned it in and held it for me until I could return several days later. Very grateful….
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