Ok so update, my last review I mentioned a super helpful employee but I didn't get her name. Well, I GOT IT her name is Karina! (I hope I spelt it correctly.) Anyway she was there again! My...

I bought gifts for friends and did an order pick up here while there was a sale going on. A few days later when my order should have been ready for pick up, I received an email saying that...

Let me start by saying that, as a 30-something Emo Kid, I have loved Hot Topic all my life, but my last few experiences here have really been a bummer. I have always loved how friendly and...

The incompetence here is astounding. Came in just to pick up an order and sat around forever while staff twiddled their thumbs. There were way more staff than customers and still no one could do...

Store manager Christopher was rude and wouldn't let me do a return on items I ordered online. When asked to see the store policy in writing he was flustered and confused.