Convenient, clean, friendly staff

A couple of late nights ago, we had the pleasure of checking in at the Hampton Inn Airport Jacksonville, Florida. It had been a long day of airport connections & arrive 2 hours before Tucson departure...need I say more? After a perfunctory and barely acceptable reception at the Enterprise car rental pickup, we arrived at your property, tired if not grumpy. Camara is the smiling and welcoming person who registered us, answered questions, made us comfortable and treated us warmly. To her, I thanked her for the much-appreciated breath of fresh air! I hope you value and recognize the person who actually checked us in. Staff upon our departure were unsure, but thought her name is Camara. In addition, our room was clean, well-appointed, and gave us a well-deserved rest!

Me and my family had a great time this is our 2nd time here and we met this black cat and it was super cute and the food was pretty good so I’d give this a 5 star review

Once again, Hampton Inn did not disappoint. Free shuttle from the airport. Clean rooms, away from the road noise, great breakfast. Fresh coffee in the lobby after a flight and just need to unwind. Flying the American flag out front.

I was in Jacksonville for a few days, stayed at this hotel the first night because it was close to the airport and I got in late. I left a jacket in my room when I checked out (I got in about 1:00am and left early the next morning). It was an expensive jacket. I called over the next few days a couple of times, while I was still in town, but got the run around and no manager when I asked for one (had to leave a voicemail, which was never returned).After I got home I continued to call and finally got ahold of the Director of Operations, who sounded really helpful at first, but all she really did was pass me off to the housekeeping supervisor, that said she would have to investigate. She called me back the next day and said she talked to the housekeeper who cleaned my room and she reported that no jacket was found. This was told to me matter-of-factly, with a tone that implied the housekeeping supervisor didn't really care and I was just SOL.I travel frequently and occasionally have left an item behind when checking out. In my experience, it typically only takes a phone call and they happily tell you they held your item for you and will ship it to you. Apparently, this hotel and its management thinks it's acceptable for their housekeepers to just keep what they find and customers who left an item behind can go pound sand.I realize it's my fault for leaving my property behind. However, I don't think it's unreasonable to expect a Hilton-branded hotel to have a policy for holding items that have been left behind by customers.I don't expect this review to change anything, and I won't ever stay at this hotel again, so it won't matter to me anyway. But this review is just to let everyone know the quality of service you're getting for your money at this hotel. There are many other options for hotels that are close to Jacksonville airport that might appreciate their customers a little bit more.