Extremely disappointing experience at Candlewood Suites Indianapolis Airport.My stay was mishandled due to management changing and combining my reservations without my permission, supposedly for convenience, while assuring me I could still pay nightly as planned.Because of that change, I was overcharged for a nights stay. When I went to the front desk to resolve the issue, things became even worse.Instead of professionalism or accountability, I was met with condescending and disrespectful behavior from regional manager Jessica. While I was calmly explaining a billing error caused by staff, she felt the need to say, “I’m the head boss,” that completely changed the trajectory of the conversation and then made an unbelievably inappropriate comment: “Congratulations, you graduated high school and know how to read.”I was absolutely shocked.No paying guest should be spoken to that way—especially when trying to resolve an issue caused by hotel staff. To make matters worse, I was then threatened with being removed from the property if I didn’t “calm down.”Eventually, front desk manager Mika confirmed that I was in fact overcharged and acknowledged the billing mistake.The issue here is bigger than the billing error—it’s how I was treated. IHG should seriously review how guests are being handled at this property, because this experience was completely unacceptable.

The GM of the property is the most unprofessional out of all of them. Waiting in line at the desk watching her handle the MANY complaints of other guests was hard to watch. The rooms are terrible. Some have cable. Some don’t. The desk staff is super helpful. Josh made sure to find us a room that we would be comfortable staying in and went above and beyond for us. If Josh hadn’t helped us we would’ve went elsewhere. You can hear everyone laughing and playing around in the hall office during the day but you don’t hear or see anyone cleaning the common areas of the hotel. If you remove the pillow case and cover the pillows are piss stained yellow. As well as the duvet. This location has went downhill and with the employees they have running it… I don’t think it’s going to get better, even with the renovations. Do yourself a favor and save your money. The days in across the street is in better shape honestly.

The service that they gave us was dog crap we got no shower curtains to shower in we asked for some DIDNT GET IT poop stained towels pee on the floor We asked for simple stuff like shower curtains and towel and pillows for me and my family to sleep in and NOTHING GOT DONE and when we came back they were more sassy then ever WOULD NOT RECCOMEND

Gross and dirty: someone's long black hair in the bed, was told I can't have more towels, fridge is super loud, cupboards are dusty and unclean, the windows don't close properly. Would NOT recommend this. Not safe neighborhood. Avoid at all costs. one star only cuz they don't have a negative number.

We got in at about 3 AM after a late flight. We walked through a visibly dirty hallway past the Candlewood Cupboard where you're supposed to be able to find drinks, snacks, etc. There was NOTHING in it. not even water. There isn't even a vending machine in the hotel, unless they managed to hide it. The gym is completely dilapidated. I can't imagine somebody staying here for any extended period of time and depending on the gym they claim to offer.We get to the room and are met with an absolutely foul odor. The garbage disposal had dried, rotten food in it. I filled the sink with water to see if I could help to clear it, with no luck. The garbage disposal just sprayed stinky water up in the air and all over the counter. We would have turned right around and gone to the front desk, but we knew the hotel was fully booked, it was 3 in the morning, and we were exhausted from traveling.The entire room was sticky. There was trash on the floor of the bathroom. We immediately checked for bed bugs, but were relieved that we didn't see any so we crawled into bed. The comforter was VISIBLY dirty, so we only used the sheets. In the morning, my boyfriend hopped in the shower. I was woken up by the loud, unrelenting banging of the poorly attached shower head. You couldn't even relax in the shower. He got out and asked me, Am I crazy, or are there no bath towels? There were no bath towels. After drying off with a hand towel, he went down to the front desk to get some so I could dry off after my shower with a full-size towel. He walked up to the front desk and said to the woman, Hey! our room doesn't have any towels. She stared blankly at him like he had three heads. Receiving no response, he went on, ..Can I get some towels, please? She sighed, clearly annoyed that he had the audacity to ask for bath towels.. at a hotel. The towels he came back to the room with were so old, they wouldn't meet the standard for most people's rag bag. They had visible stains and absolutely no softness left. I felt dirtier after using them.We have always considered ourselves pretty easy to please when it comes to hotels. We want it clean, safe, and with a somewhat friendly staff. We got none of those things. I have never felt so gross as I felt after staying there. We were afraid to leave any valuables in the room, because even though nobody ever came to the room while we were gone during the day for housekeeping of any kind, we both felt like if there were a hotel where our possessions weren't safe, that was it. The staff was rude and seemed bothered that we dared to.. stay at the hotel where they work.Avoid this place at all costs. I've stayed at a Motel 6 that felt like luxury in comparison to this place. This establishment is a stain on the brand, and I hope they demolish it soon.