I used Royal Carriages yesterday for my daughter’s senior prom and I couldn’t have asked for a better company to go with! I reserved the 20 passenger limo bus and it was impeccable. We had Anita as the driver and she was very professional, timely, and friendly. The overall experience from getting the quote to the day of service was wonderful. I communicated via email and they are very prompt with responding. I can’t say enough good things about this company and I will gladly use them in the future as my number one choice!

This Manager was so helpful and the driver was very nice Anita ask for for when y’all want to get good service she on time very nice and kind. This company is the best I will be definitely booking with them again

Horrible! DO NOT USE THIS SERVICE. They do not abide by their contractual obligations. They dropped a group of kids off in the 3rd ward after prom demanding they pay $650 in cash or they needed to get out of the van. Very unsafe. The parents had to go pick up their kids at midnight in a dangerous part of town.

PLEASE BE AWARE OF THIS COMPANY!!! An agreement and a deposit of $100 was made with this limo company by one of daughter’s, friend’s mom, to pick them (13 kids) up from prom and bring them back to the beach house in Crystal Beach. At 11:15 tonight, My daughter called me after prom to tell me that the limo driver who picked them all up from prom, took them to a gas station on Cullen Blvd in Houston, and told them that they had to give him $650 in cash or they all would have to get out. The agreement was a deposit of $100 and $650 in cash would be paid to them upon arrival at the beach house. He would also receive a $250 tip. The agreement was not to be paid in cash up front. The limo driver would not allow any of them to send him Venmo, Cash App, or PayPal. He yelled and cussed out the kids telling them to get out. The kids were so scared and most of them were crying. Houston Police Department was called numerous times from parents and our children requesting assistance. My husband and I immediately got in our car and drove to Houston to where they were- which was a HORRIBLE part of town. The limo driver wouldn’t even look at us when we were talking to him. All he would do was ignore us. After a hour of waiting, the police never arrived.What I don’t understand is why he would even pick them up from the prom if he thought he needed to be paid in full first? How is it possible that a business like this is operating? With all the trafficking going on in the world we live in (especially in Houston), I am thankful to God that the kids are safe. I would appreciate greatly those of you who would be willing to help me by making a complaint against this company. No one should ever have to go through this experience!!

BEWARE-Stranded for 3 hours. Poor bus maintenance lead to a breakdown 30 minutes into a 2.5 hour return trip. The 16 riders were told a replacement bus would be there “within 45 minutes”. When that time passed, we were told “it will be there in an hour”. Then we were told it would be another hour. RCL offered a small refund to our company in exchange for not sharing this information. This is not spam…I was a rider, not the company that contracted with RCL.