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Website: extraholidays.com
Phone: (707) 251-1900
Closed now
- Sun Closed
865 Bordeaux Way Napa, CA 94558 ·2329.85 mi
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Amenities
- Wifi
- Parking
- Bar
- Hot tub
- Restaurant
- Spa
- Swimming pool
- Smoke-free
- Family friendly
- Business center
- Accessible
Reviews
tripadvisorVino Bello has a very good restaurant beside it if you do not wish to drive out upon arriving. There were a lot of changes in Napa downtown, new houses near Costco, Meritage summer concerts, Vino Bello’s reception move to building 1, additional timeshare daily activities e.g. wine, popcorn, snacks.
MoreUnits at this resort are huge. Its location cannot be beat for a trip to Napa. However, parking is a disaster. There are an inadequate number of parking spaces to start. However, on summer concert nights, parking just cannot be found. Even the valets double and triple park cars.
MoreOur check in process was quick and easy, we were given a unit with a nice patio with a table overlooking rows of grapes, the unit had everything we needed to make meals, house keeping came on Thursday and was quick to respond when we needed coffee filters. I asked for a repair and the response was immediate and text messages updated us throughout the week about optional events. The pool was large, there were a lot of beach chairs, there was also a hot tub and kiddie pool and a fire pit for evenings. The unit had a huge shower with multiple jets and a hot tub in the king bedroom. The location was perfect for day trips to San Francisco, Sonoma, Muir Woods, Alcatraz & Angel Island, and Sausalito. The check out process was as simple as sending a text message. This was a well managed resort that we really enjoyed.
MoreI wish there was more parking closer to units. Granted, you do have valet parking now, thank goodness.
MoreVino Bello has gone down hill. We are original Shells Vacation timeshare owners (not Wyndham) since 2008 and decided not to move to Wyndham. Back then Vino Bello was amazing, now things are not good. It started at check in, front desk (they are no longer in the Meritage location which was more luxurious) couldn't find our reservation because I put the reservation under my mom to checkin early but she was not able to come due to an emergency (friend passing). They said they can't check us in because the checkin person in their system is not present, they need proof of ownership or have my mom provide us a photo of her ID and possibly call/FaceTime her. I told them we are the main timeshare owners and my husband gave his ID. The marketing team said they can't find him and that the owners name is 'Jean' which I said that is my husband's name (Jean-Raymond Pierre). Smh, they finally checked us in. Then they tried so hard to get us to do an timeshare refresher orientation at 8:30am and we said no however the person was like I'm confused why you can't go (literally because we're here for our nephews high school graduation) and he kept pushing for us to attend plus we would have to provide $40 to reserve our timeshare refresher. We still declined, this had to be the loooooongest checkin and mind you we've been timeshare owners here since 2008.It doesn't end! The next day (this is only 1 day) after a massage we wanted to relax before going to our nephews high school graduation and our keys were not letting us in, we were locked out of the building and room. The keys expired early and we were locked out of our rooms (check out was day 2 this was day 1). These things are not relaxing moments. We went to the front desk, informed the manager of all the issues and feedback to corporate. Please inform corporate that Vino Bello is going down hill. To top it off when I told the manager the room they gave us smelled like bacon, fixtures, lights are also faulty and she straight said sometimes she smells bacon when she walks down the halls (like what?). I doubt the manager was going to tell corporate anything.The staff seem unhappy and stressed. When you walk in to checkin you can feel the not relaxing vibes. Hotels in Las Vegas are more cheerful. At the end of the day we will still use our Napa timeshare (we paid for our timeshare) and provide updates here and google reviews plus trip advisor.
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